Customer Care Manager - Production Control
Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Sep 10, 2026.
Job Summary:
The Customer Care Manager role is a first line management position that is responsible for supporting the daily operations and program management functions for municipal projects in the Los Angeles area. The programs provide transportation technology solutions, parking violation processing, collection services, and project management services.Job Description:
The position regularly interacts with the client dailyvia phone, email,and in-person meetings,and with internalmanagement, information technologyresources, and finance and accountinggroups. The position typicallyreportsto a Senior Customer CareManager.
The most successful candidates will demonstrateexemplary commitment to Trellint’svalues:
Accountability: We own our actions and outcomes. We deliver onpromises, learn from missteps, and take responsibility - always.
Commitment: We are fully invested in our mission, our people, and our partners. We staythe course, work with purpose, and never settle for less than our best.
Excellence: We pursue the highest standards in every task, project, and interaction. We challenge ourselves to grow and to exceed expectations.
Integrity: We act with honesty, fairness, and respect. Our decisions are guided by what’sright - not what’seasy.
Trust: We build lasting relationships through transparency, reliability, and mutual respect. Trust is the foundation of everything we do.
The Production Control Manager oversees the daily flow of production activities to ensure accuracy, timeliness, and operational efficiency. This role is responsible formanaging staff, coordinating with internal teams and external clients, and ensuring that all production notices, reports, and reconciliations are completed on schedule. The ideal candidate is detail-oriented, highly organized, and skilled at balancing operational demands with strategic oversight.
As a managerworking in a collaborative, dynamic environment,theprimary responsibilities will includebut are not limited to the following:
Daily Operations Support
Lead and manage daily, weekly, and monthly production reconciliation activities.
Ensureall notices, reports, and deliverablesare produced accurately and on time.
Monitor workflow, identifybottlenecks, and implement process improvements to enhance efficiency.
Maintain production schedules and adjust priorities as needed to meet deadlines.
Identifiesareas of continuous improvement and opportunity for cost savings and performance efficiencies.
Other related duties as assigned.
System/Process Development
Participates in or leads cross-functional teams focused on the delivery of new or existing projects. Writes detailed business functional requirements.
Works with customers to troubleshoot system functionality issuesand participatesin database testing for new implementations and system improvements.
Clearly articulates client needs/requirements to other business partners and facilitatesthe management of data system changes.
Data Analysis
Experience in developing statistical/analytical reports for clients and program management team. Build key performance indicators and reports for customers.
Develops metrics that provide data for process management and future improvement opportunities in operations.
Experience Required
Works independently with only general management direction.
Remainscalm and exercisestact and diplomacy in researching and resolving customer complaints.
Adaptability to changingrequirements dictated by industry and company environment.
Demonstratesstrong organizational, multi-tasking, and interpersonal communication skills.
Bachelor’s Degree or 3years equivalent work experience, preferably in dealing with municipal government clients.
Skill in usingMicrosoftsuiteofapplications.Advanced proficiencyin using MS Excelis a plus.
Worker Type:
RegularNumber of Openings Available:
1