{"id":2516795,"url":"https://alion.io/job/trellint-customer-success-manager","title":"Customer Success Manager","company":{"id":4416897,"name":"Modaxo Group Inc.","domain":"trellint.com","url":"https://alion.io/company/trellint","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":160000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":357},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-14T14:25:45Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"Job Summary:\nAs a Customer Success Manager at Trellint, you’ll be the trusted partner behind some of the nation’s most innovative city mobility programs-owning customer outcomes from onboarding through renewal and expansion. You’ll build executive-level relationships, guide cities through complex challenges, and turn data, technology, and strategy into measurable results that drive long-term retention and growth.This is a remote position based in the US.\n Job Description:\nAbout Trellint\nTrellint is a leading provider of smart mobility and curbside management solutions, helping cities and operators optimize parking, enforcement, and curb space utilization through advanced technology and data-driven insights. Our platform integrates software, analytics, and services to deliver measurable improvements in compliance, revenue, and citizen experience.\nWe partner with municipalities to transform urban mobility programs, combining deep industry expertise with innovative tools that enable efficient operations and sustainable growth.\nRole Purpose\nServe as the strategic owner of assigned customer accounts, ensuring strong retention, adoption, and expansion. The CSM partners with city stakeholders and internal delivery teams to drive positive client outcomes and long-term satisfaction.\nResponsibilities\nLead renewal, expansion, and extension strategies, including influencing and preparing bids for competitive RFPs.\n\nMaintain strong executive relationships at top city agency accounts; run outcome-based quarterly business reviews (QBRs).\n\nOwn renewal and retention targets.\n\nPrepare capture plans in advance of customer RFPs to provide best possible chance of retaining customer through competitive rebids.\n\nIdentify and execute on expansion opportunities.\n\nAnalyze customer goals, workflows, and challenges to design enterprise-level initiatives in partnership with Product that deliver measurable impact\n\nServe as a trusted advisor to customers, offering guidance and best practices to enhance their productivity, efficiency and program outcomes\n\nBuild and maintain structured account plans and customer success plans for each assigned account.\n\nPartner with internal teams including Customer Care, Project Management and Product to deliver high-quality experiences for customers from onboarding through renewal.\n\nNegotiate contract terms and conditions with support from Legal.\n\nCoordinate delivery and daily operational issues with Customer Care, ensuring planned support-hour models are clear and maintained.\n\nTrack adoption, usage, and key health indicators and proactively mitigate risk.\n\nEnsure accurate documentation across CRM, account plans, and renewal calendars.\n\nContribute to the development of success resources, such as knowledge bases, training materials, and customer success stories.\n\nCapture customer insights to inform Product, R&D, and broader Trellint strategy.\n\nSkillset Requirements\n5-8+ years in customer success or account management.\n\nExperience with municipal customers and/or parking/curbside systems preferred.\n\nSkilled in QBR facilitation and success planning.\n\nAdept at identifying growth opportunities tied to customer goals.\n\nStrong communicator with excellent written and verbal skills.\n\nHighly organized, proactive, and detail-oriented.\n\nAbility to collaborate effectively across internal teams.\n\nStrong customer empathy and problem-solving ability.\n\nTravel required (25% to 50%)\n\nAbout You\nYou are a connector, problem-solver, and relationship builder who thrives on guiding clients toward clear outcomes. You enjoy organizing complexity into a manageable plan and collaborating across teams to make that plan happen.\nYou excel because you are:\nEmpathetic and customer-centric: You listen deeply and communicate clearly.\n\nProactive and organized: You anticipate risks early and make sure details don’t fall through the cracks.\n\nCalm and steady: When issues arise, you keep customers confident and teams aligned.\n\nGrowth-oriented: You naturally spot opportunities that align customer goals with Trellint capabilities.\n\nCollaborative: You work fluidly with Customer Care, Marketing, Legal, Product, and Project Management.\n\nWorker Type:\nRegular Number of Openings Available:\n1","description_format":"text","description_chars":4224,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T09:59:22Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.732,"p_room":0.55,"age_days":49,"expected_fill_days":41,"reasons":["conf:15","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/trellint-customer-success-manager","json_url":"https://alion.io/job/trellint-customer-success-manager.json","meta":{"generated_at":"2026-10-15T15:28:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416897},"rest":"https://alion.io/mcp/rest/get_company?id=4416897"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrellint-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrellint-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrellint-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trellint-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrellint-customer-success-manager"}]}