{"id":802188,"url":"https://alion.io/job/trellisware-senior-customer-support-engineer","title":"Senior Customer Support Engineer","company":{"id":686090,"name":"TrellisWare","domain":"trellisware.com","url":"https://alion.io/company/trellisware","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":26,"ghost_share":0.115,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":97,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Hardware","role_family":"Hardware","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Link 16","optional":false},{"name":"MIL-STD-461","optional":false},{"name":"MIL-STD-810","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-08-21T23:18:36Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-04T21:08:53Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":74},"description":"TrellisWare launched in 2000 with an innovative culture striving to push technological boundaries in the area of wireless communications. We are now a worldwide leader in highly advanced algorithms, waveforms, and communications systems that range from small form factor radio products to fully integrated solutions.\nAt TrellisWare, we connect passion with purpose and together we make an impact- on our careers, our company, and the world. And you can too. If you love to innovate and collaborate in a dynamic environment where boundaries are being pushed, you belong at TrellisWare. Where the opportunity to serve is not a challenge but a gift. Where you’re never going alone. Because there’s too much at stake to go solo.\nOur Tactical Engineering Customer Support Team is seeking a Senior Customer Support Engineer. You will work closely with customers and the TrellisWare Business Development, Engineering and Field Support Teams to enable customers to successfully deploy TrellisWare waveforms, radios and accessories. This will include initial engagement (pre-order), network design, customer demos/trials and providing solutions to customer problems. Enhancing cohesiveness and maintaining team morale is a responsibility of all our team members, as is the ambition for self-improvement and talent development. Through this dedication to unity and professional advancement, each team member is directly impacting the successful outcome of TrellisWare's deliverables and setting the tone for our core values of delivering excellence, pushing boundaries, and empowering people.\nThe essential duties and responsibilities include:\nWork with Business development and Product Management to understand technical needs of customers.\nSupport and/or lead technical interchange meetings with customers to develop clear requirements and suggest most-beneficial use of TrellisWare products.\nProvide education to customer of TrellisWare’s Radios, Waveforms, and other products at a functional and system performance level - appropriate to customer’s needs.\nLead technical execution of small and large customer contracts as assigned by Business Development\nSupport Business development in the field with system-level expertise, often at customer sites, during critical requirements, design, or testing phases.\nConduct design, deployment, and testing of candidate systems using TrellisWare products to validate and verify suitability for customer use.\nDocument and provide new candidate requirements for TrellisWare Products based upon knowledge of and experience with customer uses cases.\nAdvocate for the customer needs within Engineering, Product Management, and Business Development.\nWork cross functionally to measure, debug, and optimize overall radio system performance.\nEducation and work experience requirements are:\nBachelor's degree in electrical engineering or related field of study required. Master's degree or higher preferred.\nMinimum of four years' experience with a broad multidisciplinary technical background required. \nMinimum of two years’ experience supporting customers with radio communication products.\nPractical experience with military or commercial wireless products - Examples: Commercial (GSM, CDMA, LTE, Wi-Fi, Bluetooth, etc.), Military (SRW, WNW, MUOS, Link-16, etc.)\nTo be considered for this position, you would need to meet, at a minimum, the knowledge, skills, and abilities listed here:\nSystem design/architecture experience for complex communications systems across RF, PHY, MAC, Networking, and Application layers.\nRF Link and Network Planning.\nNetworking: Layer 2 and layer 3 data networks and protocols\nExperience with data analysis tools such as iPerf and Wireshark.\nExperience with common lab test equipment (i.e. spectrum analyzer, power meter, oscilloscope, logic analyzer)\nExperience with advanced communication waveforms for operation in a congested and/or contested environment.\nExperience with soldier-based situation awareness software such as ATAK, SittaWare, Ditto or SHARE.\nFamiliar with MPEG video encoding/decoding considerations.\nPrior military communications experience.\nExperience with Unmanned Systems.\nEmbedded system security including secure boot, tamper detection, secure SW upgrade, key management, user authentication and encryption, networking security protocols\nUnderstanding of industry certifications including: MIL-STD-810, MIL-STD-461, CE Mark.\nAbility to work independently, demonstrate initiative and interact with a variety of engineering development teams.\nStrong collaborative drive and interpersonal skills.\nStrong initiative, proactive work ethic and prioritization skills.\nTrustable judgement and analytical problem-solving skills.\nEffective execution and decision making.\nChampion of change and promotes innovation.\nStrong written and verbal communication skills.\nThe physical demands described here represent those that must be met in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable those with qualified disabilities.\nAble to frequently sit, stand, walk, use hands to fingers, handle or feel, reach within hands and arm's length, stoop, kneel, and crouch, talk and hear.\nRegularly required to sit for extended periods of time; frequently required to use office equipment such as PC, printer, telephone, etc.\nAble to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.\nSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.\nAdditional requirements are:\nU.S. Citizenship. Must have ability to obtain Secret Security Clearance.\nUp to 25% domestic and international travel.\nNote: Many of TrellisWare's positions require a security clearance or the ability to obtain one. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.\nTrellisWare Technologies pays competitively according to the market in an individual's geographic location, in addition to their qualifications and experience. The posted range is annually and for individuals located in the San Diego, CA area.\nSan Diego, California Pay Range\n$115,000—$200,000 USD\nDisclaimers\nThe above statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in the job description restricts the company's right to change, assign, or reassign duties and responsibilities at any time for any reason.\nAs part of our onboarding process, we conduct background checks, where legally permitted and appropriate for the role, in accordance with applicable laws, regulations, and privacy requirements.\n By submitting your application, you acknowledge that TrellisWare Technologies may collect, process, use and obtain your personal information for recruiting and hiring purposes in accordance with applicable data protection and privacy laws. Please review our Employee-Applicant Privacy Notice for more information.\n*TrellisWare Technologies, Inc. is an EEO/AA/Disability/Vets Employer.*\nCheck out the Careers page for more information about working at TrellisWare Technologies.","description_format":"text","description_chars":7438,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["RF & Wireless Hardware","Military Communication"],"lifecycle":[{"event":"open","at":"2026-09-12T08:28:01Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.856,"p_room":0.75,"age_days":74,"expected_fill_days":97,"reasons":["seen:20","velocity","win:late"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/trellisware-senior-customer-support-engineer","json_url":"https://alion.io/job/trellisware-senior-customer-support-engineer.json","meta":{"generated_at":"2026-11-05T01:22:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1556,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686090},"rest":"https://alion.io/mcp/rest/get_company?id=686090"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrellisware-senior-customer-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrellisware-senior-customer-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrellisware-senior-customer-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trellisware-senior-customer-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrellisware-senior-customer-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":802188}},{"tool":"search_jobs","arguments":{"company":"trellisware.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":802188},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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