{"id":1993519,"url":"https://alion.io/job/trellix-customer-success-manager-2","title":"Customer Success Manager","company":{"id":42946,"name":"Trellix","domain":"trellix.com","url":"https://alion.io/company/trellix","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":14,"ghost_share":0,"stale_share":0.714,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gemini","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-07T07:56:49Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-14T23:49:48Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Title:\nCustomer Success ManagerAbout Trellix \nTrellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com.\nRole Overview:\nAs the Customer Success Manager you are an independent customer-success professional who will act as a strategic advisor for a standard portfolio of small to mid-market accounts. You will bridge the gap between Trellix’s security solutions and your customers' business goals. Your primary mission is to drive product adoption, manage customer health and risk, ensure long-term retention, and maximize the value of their investment.About the Role\nIn this role, you have a tremendous opportunity to apply your passion for customers, communication skills, persistence, and business acumen to directly contribute to Trellix’s growth and success.\nUnderstand Trellix solutions well enough to support onboarding, setup, recommendations, and roadmap guidance, translating technical features into tangible business outcomes.\nTroubleshoot customer issues and engage the service desk or internal support to resolve deployment blockers.\nOperate as an individual contributor, managing multiple accounts with clear follow-up and relationship discipline while taking ownership of customer and business results.\nAbout you\n4-6 years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry.\nExperience working successfully with a standard portfolio of small to mid-market clients, leading to adoption, value realization, and risk reduction.\n Communication: Exceptional and clear English verbal and written communication skills, with the ability to articulate technical concepts confidently to varied stakeholders (technical and non-technical) in the US market.\n Technical Background: Technical aptitude with a solid understanding of cybersecurity fundamentals (Network security, Endpoint protection, or Cloud security).\nTooling & AI: Demonstrated ability to use Totango (or similar enterprise CS platforms) for health analytics, and practical experience using Google Gemini to spot churn exposure, enhance productivity, or create customer-facing content.\nProven ability to identify and qualify upselling and cross-selling opportunities (passing commercial execution to Sales/Renewals).\n Schedule: Must be able and willing to work US East Coast (EST) hours on a permanent basis.\nUniversity degree or equivalent experience.\nCompany Benefits and Perks:\nWe believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.\nRetirement Plans\n\nMedical, Dental and Vision Coverage\n\nPaid Time Off\n\nPaid Parental Leave\n\nSupport for Community Involvement\n\nWe're serious about ourcommitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.\nOur Commitment to You:\nAt Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.\nTrellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information-such as your date of birth, Social Security number, or national ID number-during the interview process.\nTrellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.","description_format":"text","description_chars":4671,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Parental leave","Retirement plans"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Threat Intelligence","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-07T07:56:49Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":28,"reasons":["conf:14","stale_co","velocity","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/trellix-customer-success-manager-2","json_url":"https://alion.io/job/trellix-customer-success-manager-2.json","meta":{"generated_at":"2026-10-15T00:51:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1011,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":42946},"rest":"https://alion.io/mcp/rest/get_company?id=42946"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrellix-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrellix-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrellix-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trellix-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrellix-customer-success-manager-2"}]}