{"id":3604105,"url":"https://alion.io/job/tremco-cpg-quality-support-specialist-2","title":"Quality Support Specialist","company":{"id":2796259,"name":"Tremco CPG","domain":"tremcocpg.com","url":"https://alion.io/company/tremcocpg-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beachwood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-05T16:03:36Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-03T12:08:05Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"GENERAL PURPOSE OF THE JOB:\nThe Quality Support Specialist educates WTI personnel on the proper use and application of products, providing installation training both on and off the roof. They oversee large self-performed projects from start to finish, conducting intermittent inspections and performing post-completion inspections of smaller projects. The QCS will conduct regular job site visits during the project and after project completion. The goal is to provide consistency nationwide through proper roof repairs and the application of our products.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nEnsure proper execution and delivery of all WTI GS and GC self-performed roofing work.\n\nProvide a variety of technical and application training sessions in both field and shop settings.\n\nProvide hands-on application training and supervision of roof coatings and installation.\n\nAttend pre-cons on large projects. Be present at job start-ups to discuss the proper execution of the scope of work. Visit the projects at specific intervals to assess the completed work and provide any direction or corrective advice. Perform a pre-final inspection to ensure that the project has a zero-punch list. Perform final inspections when needed.\n\nPre-project field inspections and technical support, including but not limited to:\nPeel tests\n\nProduct testing\n\nProduct recommendations\n\nProper product installations\n\nPost project completion inspection to ensure quality workmanship and proper utilization and application of materials.\n\nProduct diagnostic support to ensure that WTI is kept out of trouble due to misuse of products in the situation.\n\nConduct roof inspections, providing written reports and photo documentation.\n\nConduct on-site safety audits to ensure all safety requirements are met and consult with the safety team as needed.\n\nReview and train on large warranty adjustment projects over ten (10) man days.\n\nCommunicate professionally both verbally and in writing with our Technicians, Foremen, Supervisors, Field Operations Managers, Regional Business Managers, Corporate Staff, and the Sales Team.\n\nComplete daily reports including DTA’s, Safety Audits, Truck Audits, and QC Inspection Reports as necessary and applicable.\n\nComplete weekly/monthly activity reports as requested.\n\nSupport the region as needed when weather conditions prevent the fulfillment of daily job responsibilities.\n\nFacilitate training in a classroom setting.\n\nAll other Quality Control Inspection related tasks or training as assigned by the manager.\n\nTravel predominantly within assigned territory and nationally when needed, complete and submit expense reports on a timely basis.\n\nCERTIFICATES, LICENSES, REGISTRATIONS:\nOSHA 30 training\n\nOTHER SKILLS AND ABILITIES:\nStrong roofing or building science mechanical aptitude.\n\nPrior experience in a field service leadership role.\n\nPractical computer application literacy (including Microsoft Office Suite and learning the necessary internal business systems)\n\nIn-depth technical understanding and extensive hands-on knowledge of applications of products. Intimate knowledge of our product line.\n\nThis position is an autonomous role and requires self-motivation to manage a high level of independence.\n\nStrong work ethic and ability to multitask.\n\nExperience working with various types of technology and software.\n\nMust have a valid driver’s license and a clean driving record.\n\nThe salary range for applicants in this position generally ranges between $75,000 and $95,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.\nTremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.\nQualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.","description_format":"text","description_chars":4026,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Construction","Building Materials"],"lifecycle":[{"event":"open","at":"2026-11-02T10:53:12Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.468,"p_room":0.55,"age_days":28,"expected_fill_days":23,"reasons":["conf:13","stale_co","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/tremco-cpg-quality-support-specialist-2","json_url":"https://alion.io/job/tremco-cpg-quality-support-specialist-2.json","meta":{"generated_at":"2026-11-03T16:59:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2796259},"rest":"https://alion.io/mcp/rest/get_company?id=2796259"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftremco-cpg-quality-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftremco-cpg-quality-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftremco-cpg-quality-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tremco-cpg-quality-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftremco-cpg-quality-support-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3604105}},{"tool":"search_jobs","arguments":{"company":"tremcocpg.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3604105},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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