{"id":378884,"url":"https://alion.io/job/trend-micro-customer-success-technical-advisor-2","title":"Customer Success Technical Advisor","company":{"id":20752,"name":"Trend Micro","domain":"trendmicro.com","url":"https://alion.io/company/trend-micro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":44,"ghost_share":0,"stale_share":0.955,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vienna, Austria","Germany","Austria"],"countries":["AT","DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":213000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":86},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Linux","optional":false},{"name":"MITRE ATT&CK","optional":false},{"name":"SIEM","optional":false},{"name":"Trend Micro","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-12T22:22:58Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.\nAt TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.\nAI Fearlessly.\nPOSITION OVERVIEW\nAs a Customer Success Technical Advisor (CSTA), you are the strategic technical linchpin for Trend Micro’s enterprise clients. Your mission is to move beyond reactive troubleshooting to become a Trusted Advisor, ensuring customers achieve measurable cybersecurity resilience. You will lead the technical journey for our most strategic accounts, transforming complex security requirements into scalable, operational successes within the TrendAI Vision One™ ecosystem.\nPRIMARY RESPONSIBILITIES\n1. Strategic Technical Advocacy\nOutcome-Driven Management: Act as the primary technical voice post-deployment, shifting the focus from \"ticket resolution\" to \"security outcome attainment.\"\n\nSuccess Planning: Contribute technical milestones to the broader Customer Success Plan, ensuring a clear roadmap for platform adoption, version upgrades, and feature deployments.\n\nPlatform Mastery: Conduct regular architectural reviews and configuration audits to ensure customers are utilizing the full breadth of the TrendAI platform.\n\n2. Proactive Operations & Enablement\nValue Realization: Guide clients through a structured onboarding and deployment process, ensuring rapid time-to-value and high feature utilization.\n\nTechnical Workshops: Design and deliver bespoke workshops and \"Best Practice\" sessions to mature the customer's internal SOC and SIEM operations.\n\nAdvanced Threat Defense: Provide technical oversight during critical security events, offering proactive recommendations to harden the customer's posture against evolving threats.\n\n3. Operational Excellence & Leadership\nRoot Cause Strategy: Perform deep-dive root cause analysis (RCA) on complex issues, providing long-term strategic recommendations to prevent systemic failures.\n\nCross-Functional Orchestration: Serve as the regional liaison between the customer and internal Product Engineering, R&D, and Sales Engineering to influence product roadmaps.\n\nAccount Health Integrity: Maintain a \"Single Source of Truth\" for account health, including detailed environment maps, troubleshooting playbooks, and operational reports.\n\nSKILLS & QUALIFICATIONS\nFluent in both written and spoken German and English.\nExperience: 10 or more years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field.\n\nDomain Expertise: Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies.\n\nTechnical Depth: Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).\n\nStrategic Communication: Excellent written and verbal communication skills, including the ability to articulate complex technical risks in simple, business-centric terms for executive stakeholders.\n\nAnalytical Mindset: Highly process-oriented with a passion for digital organization, documentation, and technical reporting.\n\nEducation: Bachelor’s Degree in Engineering, Computer Science, or equivalent is preferred.\n\nCertifications: Technical certifications are strongly preferred (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud Platform Certifications).\n\nAt Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. 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