{"id":3966985,"url":"https://alion.io/job/trend-micro-customer-success-technical-advisor-9","title":"Customer Success Technical Advisor","company":{"id":20752,"name":"Trend Micro","domain":"trendmicro.com","url":"https://alion.io/company/trend-micro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":35,"ghost_share":0,"stale_share":0.943,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false}],"status":"live","first_seen_at":"2026-11-09T14:37:37Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T14:37:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"日本発のトレンドマイクロは、「デジタルインフォメーションを安全に交換できる世界の実現」をビジョンとし、創業から35年以上、サイバーセキュリティのグローバルリーダーとして50万社を超える法人組織と個人のセキュリティ環境を保護しています。\n\n業務内容\nCustomer Success Technical Advisor (カスタマーサクセス テクニカルアドバイザー; CTSA） 、弊社サービスをご利用いただくお客様にたいして、 セキュリティ・リスク対策製品の導入支援、利活用促進、運用サポートを通じて、お客様の継続的なセキュリティ強化を実現する役割です。単なる製品導入・運用にとどまらず、サイバーセキュリティの強化をお客様のビジネス発展にもつなげ「企業経営とサイバーセキュリティ双方の持続的な発展」を目指した専門的な支援を提供します。\n＜主な業務内容＞ \nお客様のセキュリティ対策を成功へ導くため、以下の業務を担当いただきます。 \n・弊社ソリューションの導入支援および利活用促進に向けた提案 \n・技術サポート安定した運用を実現するための改善提案および技術的な課題解決支援 \n・担当顧客における契約継続（解約防止）に向けたコミュニケーション \n・最新の脅威・リスク情報の提供と、それに基づく対策検討・提案活動\n職務の魅力 CSTAとして活躍することで、以下のような成長機会を得られます。 ・日本の大手企業のIT環境に身を置きながらセキュリティ対策に精通したエンジニアへ成長することができます。 ・最新の脅威動向/リスクを理解し、実践的なセキュリティ対策を身につけることができます。 ・営業、SE、テクニカルサポートなど、社内の多様なメンバーと協業しながら業務を推進することができます。 ・日本だけでなく、グローバルメンバーとの意見交換を通じて世界のセキュリティ対策を学ぶことができます。 \n経験・スキル\n＜必須＞ \n・社外顧客との折衝を含むフロント業務経験（3年以上） \n・ITシステムに関する業務経験（要件定義〜運用保守のいずれか、3年以上） \n・クラウド（AWS / Azure / GCP）の利用経験 技術的課題に対して自ら調査し、解決した経験 新しい技術の習得を継続的に行っている方 \n・英語力（海外メンバーとのテキストやり取りのためのリーディング／ライティングスキル） \n＜歓迎＞ \n・サイバーセキュリティ領域の運用・設計に関する知見 セキュリティ関連資格（例：CISSP、CISM、CEH、情報処理安全確保支援士 など） \n・法人顧客向けソリューション提案の経験 カスタマーサクセスに関する基礎知識\n・ビジネスレベルの英語力\n＜社内管理コード＞\n私たちは、「Customer（お客様）」「Change（変化）」「Collaboration（コラボレーション）」「Innovation（イノベーション）」「Trustworthiness (信頼）」という五つの価値観を軸にした企業文化を大切にしています。一人ひとりが自分らしく働き、挑戦を楽しみ、信頼に基づいて社会に貢献できる環境があります。","description_format":"text","description_chars":1300,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Network Security","Cloud Security","Endpoint Security","Email Security"],"lifecycle":[{"event":"open","at":"2026-11-09T14:37:37Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":56,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-11-09T19:29:02Z"},"pay":null,"html_url":"https://alion.io/job/trend-micro-customer-success-technical-advisor-9","json_url":"https://alion.io/job/trend-micro-customer-success-technical-advisor-9.json","meta":{"generated_at":"2026-11-09T19:29:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5401,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20752},"rest":"https://alion.io/mcp/rest/get_company?id=20752"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrend-micro-customer-success-technical-advisor-9"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrend-micro-customer-success-technical-advisor-9"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrend-micro-customer-success-technical-advisor-9"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trend-micro-customer-success-technical-advisor-9\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrend-micro-customer-success-technical-advisor-9"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3966985}},{"tool":"search_jobs","arguments":{"company":"trendmicro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3966985},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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