{"id":378840,"url":"https://alion.io/job/trend-micro-customer-success-technical-advisor","title":"Security Engineer","company":{"id":20752,"name":"Trend Micro","domain":"trendmicro.com","url":"https://alion.io/company/trend-micro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":39,"ghost_share":0,"stale_share":0.744,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Security","role_family":"Security","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":114000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":40},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"CloudFormation","optional":false},{"name":"GCP","optional":false},{"name":"Jenkins","optional":false},{"name":"Linux","optional":false},{"name":"Tekton","optional":false},{"name":"Terraform","optional":false},{"name":"Trend Micro","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-03T19:23:45Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.\nAt TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.\nAI Fearlessly.\nIt is a 1-year renewable direct contract with Trend AI for one of our premium customers.\nThe Security Engineer will serve as the primary technical point of contact for TrendAI's key and premium customers, owning deployment, support, and account relationship responsibilities end to end. This role combines hands-on technical delivery - installation, configuration, and incident resolution - with a trusted-advisor relationship model, ensuring nominated customers receive proactive protection, timely guidance, and a consistent champion within TrendAI.\nPRIMARY RESPONSIBILITIES\nDeploy, configure, test, and maintain TrendAI solutions across customer environments, including on-site and remote installation and support\n\nServe as the technical support expert, handling escalations, incidents, outages, and infrastructure challenges through to resolution\n\nActively own production-level incidents until full resolution, providing direct support to premium/key customers on technical issues\n\nManage and progress technical support cases, developing and maintaining technical and configuration documentation\n\nAdminister security solutions, ensuring systems run as expected for performance and security\n\nWork closely with customers' internal Application, Cloud, DevOps, IT, and development teams to integrate security across all stages of the SDLC\n\nCollaborate with SOC teams on security logs, alerts, and reports to detect and respond to threats\n\nProvide bi-weekly project updates and status reporting\n\nAct as account owner for nominated customers: technical updates, monthly/quarterly case reviews, threat assessments/advisories, product and threat training, and relationship management for account retention\n\nBe a trusted threat advisor and internal champion for nominated customers, available 24x7 for crisis support\n\nProvide backup technical support to other nominated customers when team members are unavailable\n\nRegularly meet with clients to build and maintain relationships\n\nSECONDARY RESPONSIBILITIES\nConduct presentations to potential customers to drive growth in Premium Support Program enrolments\n\nProvide guidance, consultancy, technical support, and problem resolution to key customers/channel partners during implementation projects\n\nCollaborate with internal teams to enhance the overall customer/partner experience\n\nSupport pre-sales activities as required\n\nEXPERIENCE\n4-6 years of experience in post-sales technical support, system administration, or a related field\n\nHands-on experience deploying TrendAI/Trend Micro products\n\nExperience with Government Cloud (GCC) and on-premise environments, alongside supporting SaaS adoption\n\nExperience with public cloud platforms: AWS, GCP, or Azure\n\nHands-on experience with CI/CD pipelines (Tekton, Harness, Jenkins, or equivalent) and Infrastructure as Code (Terraform, CloudFormation, Ansible)\n\nStrong knowledge of the security industry and in-depth knowledge of multiple operating systems (Windows, Windows Server, Linux, Solaris) and networking environments\n\nExperience within CISO-led or security-focused organizations is desirable but not essential\n\nTechnical certifications such as TCAP, TSCE, VCP, CCNA, CCNP, CISSP, MCSE, or Sun Professional are an advantage\n\nStrong interpersonal and communication skills, service orientation, and problem-solving ability\n\nResourceful, self-managed, energetic, and strong in documentation and process methodology\n\nAble to manage customer demands and respond positively to challenges\n\nWHAT WE'RE LOOKING FOR\nA motivated professional with strong understanding of application and network infrastructure\n\nHands-on experience in network technologies and compliance frameworks\n\nA problem-solver who can effectively ensure operational excellence\n\nWe embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.","description_format":"text","description_chars":4361,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Security","Email Security"],"lifecycle":[{"event":"open","at":"2026-09-05T21:31:30Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.513,"p_room":0.44,"age_days":67,"expected_fill_days":55,"reasons":["conf:7","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/trend-micro-customer-success-technical-advisor","json_url":"https://alion.io/job/trend-micro-customer-success-technical-advisor.json","meta":{"generated_at":"2026-11-04T01:35:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2413,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20752},"rest":"https://alion.io/mcp/rest/get_company?id=20752"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrend-micro-customer-success-technical-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrend-micro-customer-success-technical-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrend-micro-customer-success-technical-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trend-micro-customer-success-technical-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrend-micro-customer-success-technical-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":378840}},{"tool":"search_jobs","arguments":{"company":"trendmicro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":378840},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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