{"id":2885087,"url":"https://alion.io/job/trend-micro-technical-account-manager","title":"Technical Account Manager","company":{"id":20752,"name":"Trend Micro","domain":"trendmicro.com","url":"https://alion.io/company/trend-micro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":38,"ghost_share":0,"stale_share":0.684,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hanoi, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":788},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Trend Micro","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:04:10Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T03:47:18Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.\nAt TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.\nAI Fearlessly.\nPOSITION OVERVIEW\nThe Technical Account Manager (TAM) in Vietnam is responsible for technical support for Trend's family of products and managing the customers’ account for their technical and security needs.\nPRIMARY RESPONSIBILITIES\nDirect support to premium/key customers on technical issues \nAccount Management by providing technical updates, monthly/quarterly case reviews, threat assessment/advisories for pro-active protection, train customers on product & threat, provide notifications from corporate on enhancements/bug-fixes, customer relationship for account retention \nMaintain technical relationships with nominated customers \nBe a trusted threat advisor for nominated customers \nAct as the customer’s champion within Trend Micro \nBe available 24x7 to provide crisis support services to nominated customers \nManage and progress technical support cases \nProvide assistance to nominated backup customers when other team members are absent \nRegularly meet with clients for the purpose of relationship building \nParticipate in strategic account planning with the Trend Micro of the account team. \nWork closely with account managers to identify sales opportunities \nConduct presentation to potential customers to drive growth in Premium Support Program enrolments. \nProvide guidance, consultancy, technical support, and problem resolution to key customers/channel partners in implementation projects \nCollaborate with internal teams to enhance customer/partner experience \nPerform Back pre-sales role as requires \nEXPERIENCE\nEngineering degree or equivalent \nTechnical Certification such as TCAP, TSCE, VCP, CCNA, CCNP, CISSP, MCSE, SUN Professional or equivalent will be an advantage. \n4-6 years’ experience in post-sales technical support, system administration or related field. \nStrong knowledge and understanding of security industry. \nIn-depth knowledge of multiple Operating Systems (Windows, Windows Server, LINUX, Solaris) and networking environment. \nGood interpersonal skill and service oriented. \nGood problem solving skills \nAble to cope with customer demands and take challenges positively \nBe resourceful, self-managed, energetic, friendly and have excellent communication skills \nStrong in documentation and process methodology \nTrend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.\n#LI-ZA1\n#LI-Hybrid\nWe embrace change, empower people, and encourage innovation. 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