{"id":1704224,"url":"https://alion.io/job/trg-customer-program-manager-2","title":"Customer Program Manager","company":{"id":2155575,"name":"TRG","domain":"trgsolutions.com","url":"https://alion.io/company/trgsolutions","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Westlake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":91000,"max_usd":171000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2097},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Project","optional":false},{"name":"ServiceNow","optional":false},{"name":"Power BI","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-07-31T17:21:36Z","employer_posted_date":"2026-07-31","last_verified_at":"2026-10-02T14:12:41Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"TRG is seeking a Customer Program Manager to add to our team. This role will ideally be in person, working with our CPM & PM team.\nThe Customer Program Manager (CPM) owns the long-term relationship with assigned enterprise customers and is responsible for coordinating technology deployments, lifecycle management, and ongoing program delivery for the duration of the customer relationship. This role acts as the primary trusted advisor and escalation point for the customer across all internal teams.\nThe CPM leads large-scale technology deployment, rollout, and lifecycle management projects for enterprise customers. This role serves as the primary point of accountability for project planning, customer communication, deployment readiness, order execution, scheduling, and successful delivery.\nThe ideal candidate combines strong project management skills with a hands-on operational mindset and is comfortable working across sales, operations, field services, logistics, procurement, and customer teams to drive projects from initial order receipt through final deployment completion.\nThis position is highly visible within the organization and requires the ability to manage multiple concurrent projects while maintaining exceptional customer satisfaction, operational execution, and long-term account continuity. Experience in technology deployments, managed services, device lifecycle management, mobility, POS, field services, or IT asset management environments is strongly preferred.\nKey Responsibilities\nProject Leadership & Customer Management\nOwn the end-to-end customer relationship for assigned accounts; act as the primary point of contact and internal advocate for the customer.\nLead multiple concurrent customer deployment projects ranging from hundreds to thousands of devices across multiple locations.\nServe as the primary customer-facing project manager throughout the project lifecycle.\nMaintain continuity across multiple projects, releases, and vendors to ensure consistent customer experience and program-level delivery.\nDevelop and maintain project plans, deployment schedules, milestones, risk logs, and communication plans.\nFacilitate project kickoff meetings, status reviews, executive updates, deployment readiness reviews, Quarterly/Annual Business Reviews (QBRs), and other governance as needed.\nManage project scope, timelines, risks, dependencies, and issue resolution.\nDeployment & Order Execution\nEnsure operational activities align to the broader customer program roadmap and long-term commitments.\nManage the operational execution of customer orders required to support project deployments.\nCreate, review, and maintain project-related transactions within ERP and service management platforms.\nEnsure alignment between customer demand, inventory availability, deployment schedules, and operational capacity.\nValidate project data accuracy and proactively identify discrepancies that could impact delivery timelines.\nCoordinate deployment schedules with internal teams, customers, and third-party service providers.\nProject Planning & Reporting\nMaintain account-level roadmaps and multi-year deployment plans in addition to detailed project schedules and deployment forecasts.\nMonitor project progress against key milestones and service-level commitments.\nProvide regular project status reporting to customers and executive leadership, synthesizing project-level status into program-level reporting.\nTrack project metrics, deployment progress, risks, issues, and corrective actions.\nDevelop post-project reviews, lessons learned, and process improvement recommendations.\nProcess Improvement\nIdentify opportunities to improve project delivery processes, reporting, and system utilization.\nParticipate in automation and workflow improvement initiatives.\nSupport the development of standard operating procedures and best practices within the PMO.\nCapture customer feedback, coordinate product/process improvement requests, and ensure lessons learned are applied across the account.\nContribute to continuous improvement efforts focused on scalability, customer experience, and operational efficiency.\nLeadership & Mentorship\nProvide guidance and mentorship to junior project managers and project coordinators.\nLead cross-functional teams without direct authority to achieve project objectives.\nEnsure smooth handoffs between project teams over time to preserve institutional knowledge and customer continuity.\nSupport PMO initiatives and special projects as assigned.\nRequired Qualifications\nBachelor's degree in Business, Supply Chain, Information Technology, Project Management, or related field; equivalent experience considered.\n5-7+ years of project management experience in technology deployments, managed services, logistics, supply chain, field services, IT lifecycle management, or related industries.\nDemonstrated success managing large, multi-site deployment or rollout projects.\nProven experience in customer- or account-facing roles, including managing executive relationships and escalations.\nExperience working within ERP, CRM, or service management platforms such as NetSuite, ServiceNow, Salesforce, SAP, Oracle, or similar.\nStrong understanding of project planning, scheduling, risk management, and stakeholder communication.\nAdvanced Microsoft Excel and Microsoft Project skills.\nExcellent organizational, analytical, and problem-solving abilities.\nCommercial awareness of contracts, SLAs, renewals, and scope/change management.\nStrong written, verbal, and presentation skills.\nPreferred Qualifications\nPMP certification or equivalent project management certification.\nExperience supporting enterprise technology deployments involving endpoints, mobility devices, POS systems, kiosks, networking equipment, or IT infrastructure.\nExperience managing field service installations and nationwide rollout programs.\nExperience with NetSuite, ServiceNow, SharePoint, and Power BI.\nFamiliarity with warehouse, logistics, inventory management, or device lifecycle management operations.\nExperience supporting customers with 1,000+ locations or 5,000+ employees.\nExperience in customer success, program-level account management, or roles requiring long-term customer stewardship.","description_format":"text","description_chars":6223,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":7,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-02T14:12:41Z"}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.693,"p_room":0.44,"age_days":63,"expected_fill_days":47,"reasons":["conf:12","win:tail","crowd:"],"computed_at":"2026-10-03T02:13:14Z"},"pay":null,"html_url":"https://alion.io/job/trg-customer-program-manager-2","json_url":"https://alion.io/job/trg-customer-program-manager-2.json","meta":{"generated_at":"2026-10-03T02:13:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2405,"day_limit":5000,"remaining_today":2595,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}