Warranty Transaction Coordinator

The Warranty Transaction Coordinator is responsible for managing and processing warranty-related transactions for a company that repairs electronic devices. This role ensures accurate warranty validation, claim submission, documentation, and communication between customers, service technicians, manufacturers, and internal departments. The ideal candidate is highly organized, detail-oriented, and able to manage multiple cases while maintaining excellent customer service and compliance with company and manufacturer policies.

Key Responsibilities

• Review and validate warranty claims for electronic device repairs.
• Coordinate warranty authorizations, approvals, and reimbursements with manufacturers, vendors, and internal teams.
• Ensure all repair transactions are accurately documented and processed in company systems.
• Verify product eligibility, purchase dates, serial numbers, and warranty coverage terms.
• Communicate with customers regarding warranty status, claim requirements, and repair updates.
• Work closely with repair technicians to confirm diagnosis, parts usage, and service completion details.
• Submit warranty claims and supporting documentation in a timely and accurate manner.
• Track claim progress and resolve discrepancies, denials, or missing information.
• Maintain records of warranty transactions, service histories, and claim outcomes.
• Identify recurring issues or claim trends and report findings to management.
• Ensure compliance with company procedures, manufacturer guidelines, and applicable warranty policies.
• Provide administrative support related to billing, returns, and service coordination as needed.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.

• 1-3 years of experience in warranty processing, service coordination, repair administration, customer service, or related field.

• Familiarity with electronic devices, repair operations, or technical service environments preferred.

• Strong attention to detail and accuracy in data entry and documentation.

• Excellent written and verbal communication skills.

• Strong organizational and time management abilities.

• Ability to work with multiple systems and manage competing priorities.

• Proficiency with Microsoft Office and database or warranty management systems.

• Ability to lift up to 25lbs.

Preferred Skills

• Experience handling manufacturer warranty claims or service contracts.

• Knowledge of consumer electronics and common repair workflows.

• Problem-solving skills with the ability to resolve claim issues efficiently.

• Professional and customer-focused communication style.

• Ability to work independently and as part of a team.

Work Environment

This position works in a warehouse repair operations environment. The role may involve regular interaction with customers, technicians, manufacturers, and internal support teams.