{"id":3020113,"url":"https://alion.io/job/trg-warranty-transaction-coordinator","title":"Warranty Transaction Coordinator","company":{"id":2155575,"name":"TRG","domain":"trgsolutions.com","url":"https://alion.io/company/trgsolutions","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Westlake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":55000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-21T13:21:01Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T04:53:28Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The Warranty Transaction Coordinator is responsible for managing and processing warranty-related transactions for a company that repairs electronic devices. This role ensures accurate warranty validation, claim submission, documentation, and communication between customers, service technicians, manufacturers, and internal departments. The ideal candidate is highly organized, detail-oriented, and able to manage multiple cases while maintaining excellent customer service and compliance with company and manufacturer policies.\nKey Responsibilities\nReview and validate warranty claims for electronic device repairs.\nCoordinate warranty authorizations, approvals, and reimbursements with manufacturers, vendors, and internal teams.\nEnsure all repair transactions are accurately documented and processed in company systems.\nVerify product eligibility, purchase dates, serial numbers, and warranty coverage terms.\nCommunicate with customers regarding warranty status, claim requirements, and repair updates.\nWork closely with repair technicians to confirm diagnosis, parts usage, and service completion details.\nSubmit warranty claims and supporting documentation in a timely and accurate manner.\nTrack claim progress and resolve discrepancies, denials, or missing information.\nMaintain records of warranty transactions, service histories, and claim outcomes.\nIdentify recurring issues or claim trends and report findings to management.\nEnsure compliance with company procedures, manufacturer guidelines, and applicable warranty policies.\nProvide administrative support related to billing, returns, and service coordination as needed.\nQualifications\nHigh school diploma or equivalent required; associate degree or higher preferred.\n1-3 years of experience in warranty processing, service coordination, repair administration, customer service, or related field.\nFamiliarity with electronic devices, repair operations, or technical service environments preferred.\nStrong attention to detail and accuracy in data entry and documentation.\nExcellent written and verbal communication skills.\nStrong organizational and time management abilities.\nAbility to work with multiple systems and manage competing priorities.\nProficiency with Microsoft Office and database or warranty management systems.\nAbility to lift up to 25lbs.\nPreferred Skills\n Experience handling manufacturer warranty claims or service contracts.\nKnowledge of consumer electronics and common repair workflows.\nProblem-solving skills with the ability to resolve claim issues efficiently.\nProfessional and customer-focused communication style.\nAbility to work independently and as part of a team.\nWork Environment\nThis position works in a warehouse repair operations environment. The role may involve regular interaction with customers, technicians, manufacturers, and internal support teams.","description_format":"text","description_chars":2848,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Information Technology","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-21T17:36:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/trg-warranty-transaction-coordinator","json_url":"https://alion.io/job/trg-warranty-transaction-coordinator.json","meta":{"generated_at":"2026-10-28T06:26:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8506,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2155575},"rest":"https://alion.io/mcp/rest/get_company?id=2155575"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrg-warranty-transaction-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrg-warranty-transaction-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrg-warranty-transaction-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trg-warranty-transaction-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrg-warranty-transaction-coordinator"}]}