{"id":1639912,"url":"https://alion.io/job/tri-counties-bank-customer-support-agent","title":"Customer Support Agent","company":{"id":2146143,"name":"Tri Counties Bank","domain":"tcbk.com","url":"https://alion.io/company/tcbk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chico, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-10T18:53:54Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-15T15:48:25Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Great career opportunity! Join our team as a Customer Support Agent. Bilingual Spanish-speaking candidates strongly encouraged to apply.\nEligible for full-time benefits including up to 20 days paid vacation/holidays your first year, Medical/dental/vision coverage, Employee Stock Ownership Program and 401k.\nThe hiring range for this opportunity is $18.00 to $19.50 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.\nThe hours of operation for this department are Monday through Friday 7am - 7pm and Saturday 9am - 6pm. Closed all Federal Holidays! Please note, this position may require a split day off schedule.\nPOSITION SUMMARY\nCustomer Support Agents deliver on our promise of Service with Solutions every day. They make every interaction enjoyable, bringing a sincere and pleasant approach that reminds our customers why they do business with a community bank. They are problem solvers, using empathy to understand and address customer concerns completely. Agents collaborate as needed across the bank as one team, employing their skills and knowledge to own, follow up, and resolve the issue at hand. Our agents are experts in online banking, debit/credit cards, checking accounts, loan servicing, and many other areas. They proactively recommend bank products/services and ensure a warm handoff to the best internal partner to fulfill customer needs.\nMAJOR RESPONSIBILITIES\nDelivers a measurably superior customer experience. This is done by listening, empathizing, taking ownership of issues, collaborating as needed, and effectively relaying solutions in a fast-paced environment.\nCommunicates effectively. Communicate verbally and through messages clearly and accurately. Have a friendly and helpful demeanor and seek to make every interaction enjoyable.\nProblem solving. Proactively troubleshoot, diagnose, and repair issues with products, services, and technology. When they don’t know the answer, they commit to finding and understanding it.\nCustomer growth and acquisition. Recommend the bank’s products and services by recognizing opportunities, asking questions, and sharing their knowledge. Ensure the customer is then connected to the right person to deliver those solutions.\nOTHER RESPONSIBILITIES\nMaintains and grows an extensive knowledge base. Learns the bank’s products, services, policies, procedures, and systems. As well as learns about relevant industry regulations and adapts rapidly to changes and new offerings.\nMaintains a current understanding of Bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to your job duties.\nUpholds security and confidentiality. Strictly follows policies and procedures to protect private information and finances. Should also be able to identify potential exception situations and collaborate with leadership on creative solutions.\nUses technology to enhance our humanity. Help our customer’s leverage tech solutions to save them time and money. Consistently use systems like our Salesforce customer relationship platform to grow relationships and communicate more effectively.\nHelping as needed. Help keep the business running by assisting with other duties as assigned, including customer messaging, data entry, reports, and other tasks.\nThe above duties or procedures describe the chief functions of the job and are not to be considered a detailed description of every duty of the job.\nEXPERIENCE REQUIREMENTS\nOne or more year’s customer service or professional business experience required.\nEDUCATION, EXPERIENCE AND OTHER SKILLS NEEDED\nHigh school diploma or GED required.\nPrevious customer service experience required. Financial services or call center experience preferred.\nStrong professional verbal/written and reading comprehension communication skills required.\nHigh level proficiency in personal computers, email, chat, Salesforce CRM, and other Windows based programs required as well as the ability to learn new systems. Must be able to problem solve and troubleshoot technical issues related to software or hardware.\nOTHER REQUIREMENTS\nMay be required to lift up to 25 pounds.\nAbility to work in a fast-paced team environment and remain focused for extended periods of time.\nAbility to communicate verbally and in writing with both customers and colleagues in a professional and clear manner.\nAbility to follow established procedures and maintain a positive attitude while handling difficult and/or repetitive interactions.\nCOMPANY PROFILE:\nEstablished in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California with corporate offices in Roseville, South San Francisco, and Bakersfield, with assets of nearly $10 billion and 50 years of financial stability.\nTri Counties Bank is dedicated to providing exceptional service for individuals and businesses throughout California with more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide.\nAsCalifornia's Local Bank, Tri Counties Bank prioritizes serving clients with local bankers and local decision-making, backed by corporate philanthropy, community engagement, employee volunteerism and investments. Recognized by various publications as among the Top Workplaces and Best Banks, Tri Counties Bank recruits and retains diverse and talented team members.\nTri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Disability/Veteran.\nCareers-TCB-Notice-of-Collection.pdf","description_format":"text","description_chars":5918,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false}]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Financial Services","Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-01T21:54:58Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.484,"p_room":0.35,"age_days":34,"expected_fill_days":17,"reasons":["conf:1","win:tail","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/tri-counties-bank-customer-support-agent","json_url":"https://alion.io/job/tri-counties-bank-customer-support-agent.json","meta":{"generated_at":"2026-10-15T16:13:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24768,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2146143},"rest":"https://alion.io/mcp/rest/get_company?id=2146143"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftri-counties-bank-customer-support-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftri-counties-bank-customer-support-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftri-counties-bank-customer-support-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tri-counties-bank-customer-support-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftri-counties-bank-customer-support-agent"}]}