{"id":3575297,"url":"https://alion.io/job/trianz-production-support-engineer","title":"Production Support Engineer","company":{"id":2613198,"name":"Trianz","domain":"trianz.com","url":"https://alion.io/company/trianz","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-31T17:35:21Z","employer_posted_date":null,"last_verified_at":"2026-10-31T17:35:21Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Company Overview\n\nTrianz is an applied AI solutions company that accelerates customer business transformation through AI-powered Transformation Services as a Software Model. With 25+ years of transforming enterprises, we've evolved into a product-led, platform-driven organization serving global enterprises across Financial Services, Insurance, Healthcare, Hi-Tech, Manufacturing, and other industries.\nWith a global presence across 4 continents, our platform portfolio under the unified Concierto brand delivers end-to-end transformations including solutions for Migrate, Manage, Maximize, Modernize, Insights & Agentic AI, and SecOps, delivered through strategic partnerships with leading hyperscalers.\nWe're building the premier innovation-led organization in the digital transformation space through AI-first methodologies and data-driven excellence, RevolutionAIzing Transformations.\n\nRole Overview\nThe Production Support Engineer plays a crucial role in ensuring the stability, performance, and reliability of our production environments. This position requires a blend of technical expertise in cloud technologies, DevOps practices, and problem-solving skills. As a key member of our team, you will be responsible for managing and optimizing our infrastructure across multiple cloud platforms, implementing DevOps best practices, and resolving critical production issues. Your work will directly impact the efficiency of our development processes and the quality of service we provide to our customers. This role offers an exciting opportunity to work with cutting-edge technologies and contribute to the continuous improvement of our production systems. The successful candidate will be at the forefront of our efforts to maintain a robust, scalable, and secure infrastructure that supports our company's growth and innovation.\n\nKey Responsibilities\n\nMonitor production platforms, applications, infrastructure, and services using enterprise monitoring tools.\nIdentify, investigate, and respond to system alerts, incidents, and operational issues in a timely manner.\nCreate, manage, and track incidents and service requests through the ticketing system.\nPerform initial troubleshooting and resolution of incidents based on documented procedures and runbooks.\nEscalate complex or high-severity incidents to senior engineers, technical leads, or relevant support teams when necessary.\nCoordinate with multiple technical teams during major incidents to drive resolution and restoration of services.\nMaintain accurate incident records, troubleshooting notes, and resolution details.\nFollow incident management, change management, and operational support processes.\nEnsure adherence to defined SLAs and operational KPIs.\nParticipate in shift handovers and provide clear operational updates.\nPerform routine operational checks, health monitoring, and service validations.\nContribute to knowledge base articles, runbooks, and process improvements.\nSupport root cause analysis (RCA) activities and help identify recurring issues.\nParticipate in on-call support and rotational night shifts as required.\n\nIdeal Candidate Profile\n\nThe ideal candidate should have a strong background in DevOps practices and cloud technologies. They should possess a Bachelor's degree in Computer Science, Information Technology, or a related field. Professional experience of 5 to 8 years in production support or DevOps roles is required, with hands-on experience in cloud platforms and containerization technologies.\n\nCore Competencies Required\nProficiency in cloud platforms: AWS, GCP, Azure\n4-5 years of experience in Monitoring, NOC Operations, Production Support, Incident Management, or Platform Operations.\nExpertise in Linux server administration\nExperience with containerization and orchestration: Docker, Kubernetes\nExperience with ticketing systems such as ServiceNow, Jira, Remedy, or similar platforms.\nGood understanding of Incident, Problem, and Change Management processes.\nStrong troubleshooting skills across applications, infrastructure, networking, and cloud environments.\nBasic understanding of Linux/Windows administration.\nFamiliarity with log analysis and monitoring dashboards.\nExcellent verbal and written communication skills.\nAbility to work independently in a fast-paced operational environment.\nStrong problem-solving and analytical skills\nExcellent communication and teamwork abilities","description_format":"text","description_chars":4397,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-31T20:09:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":29,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/trianz-production-support-engineer","json_url":"https://alion.io/job/trianz-production-support-engineer.json","meta":{"generated_at":"2026-11-04T02:28:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3769,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2613198},"rest":"https://alion.io/mcp/rest/get_company?id=2613198"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrianz-production-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrianz-production-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrianz-production-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trianz-production-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrianz-production-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3575297}},{"tool":"search_jobs","arguments":{"company":"trianz.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3575297},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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