{"id":2782175,"url":"https://alion.io/job/tricon-homes-operations-manager-resident-support","title":"Operations Manager - Resident Support","company":{"id":2302739,"name":"Tricon Homes","domain":"triconhomes.com","url":"https://alion.io/company/triconhomes","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":106000,"max_usd":198000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-12T11:15:19Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Tricon is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.\nJob Description\nThe Operations Manager - Resident Support will be directly responsible for the management and oversight of all resident support within their designated portfolio. This will include all Compliance, Resident Experience & Satisfaction and overall Financial Performance. The Operations Managers - Resident Support will provide direction and guidance to a team of Resident Support Managers.Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein.Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.\nManagement Objectives:\nEnsure all residents are treated with dignity and respect in every interaction\n\nCultivate a culture that is fun, collaborative, and nurturing, where team members feel valued and empowered\n\nOffer guidance and support to their team to accomplish Tricon's monthly Customer Satisfaction (CSAT) goals and mid-year reviews.\n\nLead and mentor team members to cultivate their potential as future Tricon leaders, while also enhancing their capacity to deliver exceptional resident support\n\nCreate a clearly defined roadmap for team members to assist them in meeting company expectations and to achieve their personal goals\n\nUnderstand and achieve their portfolio’s target metrics, goals, and overall portfolio performance in order to effectively guide the team to achieve desired results\n\nHold weekly team meeting to review Resident issues and support team to strategize solutions to resolve any potential escalations\n\nEnsure that all team members are properly trained and that they have the appropriate tools to succeed\n\nDisplay exceptional knowledge of Tricon’s policies, processes, and initiatives\n\nAlert all appropriate management/parties immediately of any potential habitability/legal/escalated resident concerns/HR issues\n\nCommunicate promptly and effectively any company updates, financial results, and new objectives with team members\n\nEnforce/Manage team compliance with schedules, policies, processes, and procedures to ensure optimal performance and a consistent customer experience\n\nTeam Objectives:\nOversee management of the Acquisition and Disposition Processes\n\nEnsure team provides seamless resident move in experience by serving as sole point of contact and resident liaison for approved applicants through 15 days post move in\n\nEnsure team educates residents on the appropriate support channels and assure them that your team is available to assist if they encounter any service issues\n\nReview all appropriate daily/weekly/monthly reporting for accuracy\n\nWork collaboratively with other departments and centralized teams to ensure all team timelines, expectations, standards and goals are met, and to provide support and assist with communication when needed to ensure the team functions cohesively to achieve results and prevent gaps in resident experience\n\nSign all new move in leases in a timely manner\n\nAudit SODA/scope documents for accurate resident chargebacks, and ensure that all deposit statements are submitted in a timely manner to remain in compliance with state laws\n\nSupport all team members to resolve resident escalations as they arise\n\nCommunication/Character Objectives:\nProvide excellent customer service to both internal and external customers, going above and beyond the requirements of role to exceed company standards\n\nCollaborate cross-functionally with other departments to resolve issues, provide insight and creative solutions, and give feedback on current processes/tools when needed\n\nHold self and team accountable to all budgets, goals, metrics and company initiatives as well as demonstrate Tricon Guiding Principles in all interactions\n\nQualifications:\nTo be successful in this role, you should possess the following qualifications:\nAbility to analyze multiple data sets and make sound business recommendations accordingly\n\nCollaborative, team player\n\nAbility to think critically and solve problems\n\nExcellent time management skills\n\nAdaptable to change and forward thinking\n\nExcellent communication skills both written and verbal\n\nAbility to work well using mobile office electronic tools and systems\n\nBasic accounting and math skills, excellent analytical skills\n\nExcellent Customer Service Skills required\n\nKnowledge of Yardi preferred\n\nDesire for continuous development\n\nMinimum Requirements:\nBA/BS preferred or equivalent experience\n\nAt least 5 years of property management experience\n\nDemonstrated attention to detail\n\nBasic financial acumen\n\nPhysical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:\nFrequently required to sit; talk; and hear.\n\nOccasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.\n\nOccasionally lift and/or move up to 10 pounds.\n\nVision abilities required by this job include close vision, distance vision and depth perception.\n\nAt Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.\n#TriconHomes","description_format":"text","description_chars":6011,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Rental","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-17T13:15:21Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.809,"p_room":0.55,"age_days":27,"expected_fill_days":22,"reasons":["conf:5","urgency","win:tail"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/tricon-homes-operations-manager-resident-support","json_url":"https://alion.io/job/tricon-homes-operations-manager-resident-support.json","meta":{"generated_at":"2026-11-13T00:06:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":230,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2302739},"rest":"https://alion.io/mcp/rest/get_company?id=2302739"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftricon-homes-operations-manager-resident-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftricon-homes-operations-manager-resident-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftricon-homes-operations-manager-resident-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tricon-homes-operations-manager-resident-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftricon-homes-operations-manager-resident-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2782175}},{"tool":"search_jobs","arguments":{"company":"triconhomes.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2782175},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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