Operations Manager
First seen by Alion on Oct 21, 2026.
JOB DESCRIPTION
The Operations Manager is responsible for overseeing and coordinating Trident Security Company’s security operations within the region, ensuring the effective deployment and management of security personnel, Reaction Teams, company assets, and operational resources. This role involves supervising security guards, managing staff performance and welfare, ensuring compliance with company policies and procedures, handling customer service matters, investigating security incidents, and maintaining high standards of service delivery.
ROLES AND RESPONSIBILITIES
Security Operations and Personnel Management
§ Conduct parades, inspections, and routine checks of security guards and Reaction Teams to ensure discipline, preparedness, and compliance with company standards.
§ Ensure adequate staffing and the efficient delivery of security services across all sites within the region.
§ Manage staff deployment, attendance, leave administration, and personnel-related matters to ensure continuity of security operations.
§ Handle staff grievances and promote discipline, professionalism, and positive employee relations.
§ Oversee security operations and training activities within the region in line with approved budgets and company standards.
§ Ensure the completion of staff performance appraisals and support succession planning by the management team.
Fleet, Assets, and Facilities Management
§ Manage company assets and properties within the region, ensuring proper use, security, and maintenance.
§ Monitor vehicle fuel consumption and ensure efficient utilization of the branch fleet.
§ Supervise drivers on a day-to-day basis and ensure compliance with company transport policies and procedures.
§ Coordinate the servicing, repair, and maintenance of vehicles and other office facilities.
§ Ensure proper accountability and maintenance of company equipment and operational resources.
Customer Service and Quality Assurance
§ Conduct planned and random customer satisfaction surveys to assess service quality and identify areas for improvement.
§ Handle customer service matters, complaints, and operational concerns promptly and professionally.
Incident Management and Claims Administration
§ Investigate security incidents, prepare reports, and implement corrective measures to prevent recurrence.
§ Liaise with the Malawi Police Service and other relevant authorities when necessary in relation to security incidents.
§ Ensure that all claims within the region are properly documented, administered, investigated, and finalized in accordance with company policies, rules, and regulations.
§ Prepare and submit accurate weekly and monthly operational feedback reports to
Site Establishment and Operational Development
§ Plan, prepare, and coordinate the opening of new client sites within the region.
§ Ensure that new sites are adequately staffed, equipped, and operationally ready before service commencement.
§ Conduct site assessments and inspections to ensure appropriate security arrangements and operational readiness.
§ Implement company policies, procedures, and instructions consistently across all operational areas.
Procurement, Stocks, and Stores Management
§ Facilitate the procurement of goods and services required for effective regional operations in accordance with company procedures.
§ Manage stocks and stores, ensuring proper documentation, accountability, and adequate availability of operational supplies.
§ Monitor stock usage and coordinate replenishment to avoid shortages and unnecessary expenditure.
§ Ensure that all procurement and asset management activities comply with company policies and approved budgets.
Budgeting and Financial Management
§ Assist in the preparation of annual regional budgets and operational forecasts.
§ Assist with the organization’s debt collection efforts by supporting follow-ups and coordinating with relevant departments and clients.
SKILLS AND EXPERIENCE
§ Bachelor’s degree or diploma in Security Management, Business Administration, Operations Management, or a related field.
§ Minimum 5–7 years of relevant work experience in security operations, with experience in a supervisory or managerial role.
§ Strong knowledge of security operations, guard force management, incident investigation, and personnel supervision.
§ Strong leadership, organizational, analytical, and problem-solving skills.
§ Excellent communication, report-writing, and interpersonal skills.
§ High levels of integrity, professionalism, discipline, and accountability.
§ Proficiency in Microsoft Office applications and the preparation of operational reports.
SALARY AND BENEFITS
Trident Security Company offers employees the opportunity to work with well-known clients, access to a competitive salary and benefits, and valuable experience in the security industry.