{"id":2141305,"url":"https://alion.io/job/tridentcare-client-support-specialist","title":"Client Support Specialist","company":{"id":3865936,"name":"TridentCare","domain":"tridentcare.com","url":"https://alion.io/company/tridentcare-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Clearwater, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T14:56:30Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-13T01:30:19Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Join a team that makes a difference in patient's lives every day!\nTridentCare is the leading mobile diagnostics company in the nation. We’re making a difference in lives of our patients every day!\nThe Client Support Specialist (CSS) is part of the Problem Resolution Team (PRT). The CSS position is a support role for the field sales organization (CSE, AE). There is no selling requirement for this position but developing relationships with clients will be important to the success of the Client Specialist. The Client Support Specialist will prioritize client issues directed to them by the field sales organization, and/or the clients themselves. The Client Support Specialist will report directly to the Regional Sales Director (RSD).\nROLE: \nThe Client Support Specialist (CSS) is part of the Problem Resolution Team (PRT). The CSS position is a support role for the field sales organization (CSE, BDM, AE). There is no selling requirement for this position but developing relationships with clients will be important to the success of the Client Specialist. The Client Support Specialist will prioritize client issues directed to them by the field sales organization, and/or the clients themselves. The Client Support Specialist will report directly to the Regional Sales Director (RSD).\nTASKS AND RESPONSIBILITIES: \nSupport the field sales organization through problem resolution and direct customer interaction, when appropriate.\nProblem resolution may include (but not limited to) the following:\nPassword resets\nFielding ETA requests.\nBilling concerns\nOn-Line ordering issues\nMisdirected faxes\nGeneral Operational Issues\n\nWhen appropriate, coordinate TridentCare responses (for customer-initiated issues) between the Account Executives (AE) and/or Corporate Sales Executives (CSE) and our customers.\n\nWeekly report-out to the field sales team on issues that are closed and outstanding.\n\nOwn the account relationship when the account is not assigned to a CSE or AE.\n\nReport customer product/service experience issues through appropriate channels in an accurate and timely manner.\n\nAssist with new facility set-ups remotely\n\nSubmit timely and complete reports on a weekly and monthly basis\n\nEstablish positive public image of the Company in all interactions with prospects, customers, colleagues and competitors.\n\nPerform other related duties as assigned.\n\nSKILLS|EXPERIENCE:\nHigh school diploma or GED required. A Bachelor’s Degree or equivalent knowledge is required.\nA minimum of 1 years of customer service experience required. Sales, Billing or Operations experience preferred.\nMust possess a high sense of urgency and a strong work ethic.\nMust possess basic computer skills.\nStrong communication skills (verbal and written) are essential.\nMust have strong interpersonal and organizational skills.\nMust possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision.\nIndividual must have good time management skills and the ability to prioritize tasks","description_format":"text","description_chars":3016,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Senior Living & Assisted Living","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-09T03:13:46Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.777,"p_room":0.75,"age_days":13,"expected_fill_days":17,"reasons":["conf:3","win:late","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":true},"html_url":"https://alion.io/job/tridentcare-client-support-specialist","json_url":"https://alion.io/job/tridentcare-client-support-specialist.json","meta":{"generated_at":"2026-10-13T01:54:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2790,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3865936},"rest":"https://alion.io/mcp/rest/get_company?id=3865936"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftridentcare-client-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftridentcare-client-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftridentcare-client-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tridentcare-client-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftridentcare-client-support-specialist"}]}