{"id":2141319,"url":"https://alion.io/job/tridentcare-lab-dispatcher","title":"Lab Dispatcher","company":{"id":3865936,"name":"TridentCare","domain":"tridentcare.com","url":"https://alion.io/company/tridentcare-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":67000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-15T20:41:52Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-04T05:55:34Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"This is a remote position. Candidates must reside within 50 miles of office location at 3424 Midcourt Road, Suite 112, Carrollton, Texas 75006. \nTwo shifts:\n1st shift: Tuesday - Saturday 6:00am - 2:30pm CST\n1st shift: Saturday - Wednesday 6:00am - 2:30pm CST\nDispatcher Essential Duties and Responsibilities:\nDispatches all orders for services to field service personnel within fifteen (15) minutes of order entry.\nJob Requirement is to operate and utilize tools required to complete duties assigned: general computer use and operations, Nextel/Motorola/Blackberry operations and programming, general office skills necessary to complete assigned tasks, properly.\nControl and oversee that cases are properly dispatched and completed, picked up and processed, according to all policies and procedures given.\nReview, organize, and distribute all cases using common knowledge of coverage areas, properly utilizing the available on-duty scheduled Phlebotomists.\nAbility to conduct full tracking skills and case follow-up of all assignments dispatched throughout the entire shift, on a daily basis. Must control full completion of all work assignments that are given, also providing assistance to assure completion, where needed, to provide excellent service to our facilities.\nCompletes preparation of multiple Phlebotomist’s daily work assignments (printout), and continues communication throughout the shift, tracking and possible re-routing, if necessary.\nWork cooperatively and fully communicate verbally with Area/ Regional Phlebotomy Management, Logging area, Stat Tracking, Customer Service, Call Center, Redraw department and Courier services, to ensure case completion, throughout entire shift.\nLab Dispatcher will accommodate various facility special requests, honor high priority facility laboratory orders, expedite urgent cases conducting constant follow up, and maintain a positive attitude to connecting parties to insure excellent customer service is being provided.\nMust be able to provide detailed written documentation of issues that occur, throughout the shift. It may be necessary to conduct mild investigations of situations, or conduct trouble shooting, or oversee an immediate handling of an unexpected problem. The Laboratory Dispatcher must do whatever it takes to provide productive and efficient lab services to satisfy our customers and facilities.\nNotifies Dispatch Manager of any issues that are difficult to control, immediately.\nIdentifies and pursues self-improvement needs, adapt to changes when proposed.\nPerform other duties as assigned, help out when attendance issues arise within the office, maintaining positive attitude during crisis and engaging in daily teamwork with minimal encouragement. Dispatch is responsible for help in decreasing high levels of stress.\nFull assistance of high-volume important phone calls, from our facilities, phlebotomists, in house calls requesting dispatch assistance, employees out-in-the-field allowing others to complete their tasks and handle their required duties, as well.\nREQUIRED SKILLS:\nHigh School Graduate or GED.\nProficient to expert use of Microsoft Office software.\nAbility to communicate clearly, both in listening and confirming the message received, and in relaying clearly all necessary information to ensure effective response.\nAbility to focus on the task at-hand in a busy, call center environment\nWork-From-Home Requirements:\nMust have private workspace, free from external sounds and distractions. Must meet safety checklist requirements.\nMust have high speed internet connection to support VoIP communications. Fiber or Cable is recommended. DSL and Satellite connections are not recommended.\nMust successfully pass TridentCare's Network Performance Test. Must have access to a PC that can run this test. (Not Chromebook).","description_format":"text","description_chars":3814,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Senior Living & Assisted Living","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-09T03:13:46Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.68,"p_room":0.55,"age_days":48,"expected_fill_days":35,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/tridentcare-lab-dispatcher","json_url":"https://alion.io/job/tridentcare-lab-dispatcher.json","meta":{"generated_at":"2026-11-04T06:07:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9510,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3865936},"rest":"https://alion.io/mcp/rest/get_company?id=3865936"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftridentcare-lab-dispatcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftridentcare-lab-dispatcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftridentcare-lab-dispatcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/tridentcare-lab-dispatcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftridentcare-lab-dispatcher"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2141319}},{"tool":"search_jobs","arguments":{"company":"tridentcare.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2141319},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}