{"id":2090162,"url":"https://alion.io/job/trihealth-member-services-coordinator","title":"Member Services Coordinator","company":{"id":1970563,"name":"TriHealth","domain":"trihealth.com","url":"https://alion.io/company/trihealth","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":12,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cincinnati, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3613},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T14:08:21Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-17T15:29:15Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"As a Member Services Coordinator at the Findlay Community Hub, you will help create an exceptional experience for every member and guest who walks through our doors. Serving as a key connection point between members, staff, and programs, you will support daily operations, coordinate member services activities, assist with enrollment and engagement initiatives, and help ensure a welcoming, organized, and community-focused environment. This role is perfect for someone who enjoys building relationships, solving problems, and making a positive impact through outstanding customer service. If you are passionate about fostering connections, promoting wellness, and helping create a vibrant space where individuals and families can learn, grow, and thrive, you'll find purpose and opportunity at the Findlay Community Hub.\nLocation: 1811 Vine Street, Cincinnati, OH 45202\nSchedule: Full time\nIncentives & Benefits:\nWe offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.\n*PRN positions not eligible for TriHealth benefits\nhttps://careers.trihealth.com/what-we-offer/benefits\nMinimum Job Requirements:\n1 year post High School Education in General Studies\nEquivalent experience accepted in lieu of degree\nCash register experience\nComputer application skills\nCustomer service\nUp to 1 year experience Customer Service\nJob Overview:\n\nThis position is responsible for managing the front desk operations, facility conceirge with focus on new member onboarding, supporting membership sales, and part of the facility Manager on Duty rotation. Front desk operations to include: team member oversight, scheduling, customer experience, point of sale, and all other aspects of serving customers at the front desk. Within facility concierge, coordinator will meet with all members to find the best programs and services to meet their needs, ensuring the have the opportunity to meet their goals. Support of membership sales in the form of tours, walk-ins, etc, when membership team is unable to handle. Manager on Duty rotation to include average one night shift every other week, one weekend shift per month, and holiday coverage as needed.\nJob Responsibilities:\n\nWorking Conditions:\nClimbing - Occasionally\nContinuous Learning - Frequently\nHearing: Conversation - Consistently\nHearing: Other Sounds - Frequently\nInterpersonal Communication - Consistently\nKneeling - Rarely\nLifting \nLifting 50+ Lbs - Rarely\nLifting 11-50 Lbs - Occasionally\nPulling - Frequently\nPushing - Frequently\nReaching - Consistently\nReading - Frequently\nSitting - Occasionally\nStanding - Consistently\nStooping - Occasionally\nTalking - Consistently\nThinking/Reasoning - Frequently\nUse of Hands - Consistently\nColor Vision - Frequently\nVisual Acuity: Far - Frequently\nVisual Acuity: Near - Consistently\nWalking - Consistently\nTriHealth SERVE Standards and ALWAYS Behaviors\nAt TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:\nServe: ALWAYS…\nWelcome everyone by making eye contact, greeting with a smile, and saying \"hello\"\nAcknowledge when patients/guests are lost and escort them to their destination or find someone who can assist\nRefrain from using cell phones for personal reasons in public spaces or patient care areas\nExcel: ALWAYS…\nRecognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met\nOffer patients and guests priority when waiting (lines, elevators)\nWork on improving quality, safety, and service\nRespect: ALWAYS…\nRespect cultural and spiritual differences and honor individual preferences.\nRespect everyone’s opinion and contribution, regardless of title/role.\nSpeak positively about my team members and other departments in front of patients and guests.\nValue: ALWAYS…\nValue the time of others by striving to be on time, prepared and actively participating.\nPick up trash, ensuring the physical environment is clean and safe.\nBe a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.\nEngage: ALWAYS…\nAcknowledge wins and frequently thank team members and others for contributions.\nShow courtesy and compassion with customers, team members and the community","description_format":"text","description_chars":4561,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Professional Services","Sports"],"lifecycle":[{"event":"open","at":"2026-10-08T14:14:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":5,"green_card_filings_12m":0,"median_offered_wage_usd":72500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.526,"p_room":0.9,"age_days":8,"expected_fill_days":20,"reasons":["conf:3","stale_co","win:mid","comp:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/trihealth-member-services-coordinator","json_url":"https://alion.io/job/trihealth-member-services-coordinator.json","meta":{"generated_at":"2026-10-17T17:17:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23781,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1970563},"rest":"https://alion.io/mcp/rest/get_company?id=1970563"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrihealth-member-services-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrihealth-member-services-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrihealth-member-services-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trihealth-member-services-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrihealth-member-services-coordinator"}]}