{"id":2463100,"url":"https://alion.io/job/trihealth-workforce-management-analyst","title":"Workforce Management Analyst","company":{"id":1970563,"name":"TriHealth","domain":"trihealth.com","url":"https://alion.io/company/trihealth","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":12,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-19T05:45:15Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Norwood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1162},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T14:00:59Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T04:03:27Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":5},"description":"Join TriHealth as a Workforce Management Analyst!\nThis role requires on-site presence in the Cincinnati, OH area; remote work is not available.\n**Must reside inCincinnati-Dayton, Ohio, Northern Kentucky or Eastern Indiana. **\nAt TriHealth, you'll help power an exceptional patient experience by ensuring our contact center teams have the right resources in place at the right time. Your expertise in workforce planning and real-time operations will directly support patients, providers, and team members across a dynamic healthcare environment where every interaction matters.\nJoin TriHealth, a nationally recognized healthcare system committed to innovation, collaboration, and continuous improvement. In this impactful role, you'll partner with operational leaders, leverage data-driven insights, and influence strategic staffing decisions that enhance service excellence for more than 100 contact center professionals while advancing our mission of improving the health of the communities we serve.\nApply today and grow your career with a team that truly values you.\nLocation:\nTriHealth Norwood\n\nWork Schedule:\nFull-Time (80 hours bi-weekly)\nOnsite\n\nDay Shift\n\nNo Weekend, Holiday or On Call Commitment\n\nBenefits:\nTriHealth offers a comprehensive benefits package - including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits\nJob Requirements:\nAssociate’s degree or Diploma Business, Communication, Healthcare or other related field (Required)\n\n3 - 4 years’ Customer Service experience (Required)\n\n2 - 3 years Clerical, Call Center, Healthcare or other (Required)\n\nJob Overview:\nResponsible for delivering superior patient and team member experience with the purpose of optimizing 100+ agents across multiple call center teams to achieve business and telephone service level objectives. Provides real-time monitoring via available tools and workforce management techniques to make intra-day adjustments to maximize resource efficiency and achieve service level goals/business objectives. Perform continual analysis of current performance and conduct real-time reforecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals/business objectives for multi-site operation. Maintains constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results. Produces call volume and staffing forecasts on a daily, weekly, monthly, and annual basis. Generates and evaluates staffing schedules and ensures data updates into scheduling system. Generates short and long-term staffing models and provides recommendations based on analysis. Must demonstrate competency in quantitative, analytical and technical aptitude skills with Workforce Management software and systems. Ability to proactively find and define problems, understand business impact, identify solutions and provide recommendations for corrective action.\nJob Responsibilities:\nGenerates short and long-term staffing models and provides effective recommendations for staffing schedules based on analysis.\n\nUtilizes workforce management tool to monitor volumes and collaborates with Operations leader to make real-time adjustments to achieve service goals.\n\nEffectively communicates with Operations teams to coordinate staffing needed based on current and forecasted results.\n\nConsistently compares results to forecast and identifies opportunities for improvement.\n\nOther Related Information:\nExcellent verbal and written skills, effective problem solving and customer service experience.\n\nWorking Conditions:\nBending - Rarely\nClimbing - Rarely\nConcentrating - Consistently\nContinuous Learning - Frequently\nHearing: Conversation - Consistently\nHearing: Other Sounds - Occasionally\nInterpersonal Communication - Frequently\nKneeling - Rarely\nLifting \nLifting 50+ Lbs. - Rarely\nLifting \nPulling - Occasionally\nPushing - Rarely\nReaching - Consistently\nReading - Consistently\nSitting - Consistently\nStanding - Occasionally\nStooping - Rarely\nTalking - Frequently\nThinking/Reasoning - Consistently\nUse of Hands - Consistently\nColor Vision - Consistently\nVisual Acuity: Far - Occasionally\nVisual Acuity: Near - Consistently\nWalking - Occasionally\nTriHealth SERVE Standards and ALWAYS Behaviors\nAt TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:\nServe: ALWAYS...\nWelcome everyone by making eye contact, greeting with a smile, and saying \"hello\"\nAcknowledge when patients/guests are lost and escort them to their destination or find someone who can assist\nRefrain from using cell phones for personal reasons in public spaces or patient care areas\nExcel: ALWAYS...\nRecognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met\nOffer patients and guests priority when waiting (lines, elevators)\nWork on improving quality, safety, and service\nRespect: ALWAYS...\nRespect cultural and spiritual differences and honor individual preferences.\nRespect everyone's opinion and contribution, regardless of title/role.\nSpeak positively about my team members and other departments in front of patients and guests.\nValue: ALWAYS...\nValue the time of others by striving to be on time, prepared and actively participating.\nPick up trash, ensuring the physical environment is clean and safe.\nBe a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.\nEngage: ALWAYS...\nAcknowledge wins and frequently thank team members and others for contributions.\nShow courtesy and compassion with customers, team members and the community","description_format":"text","description_chars":5949,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Kentucky","iso":null,"kind":"city"},{"name":"Ohio","iso":null,"kind":"city"},{"name":"Indiana","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-13T17:46:37Z"},{"event":"close","at":"2026-10-14T22:00:40Z"},{"event":"reopen","at":"2026-10-16T22:01:28Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":5,"green_card_filings_12m":0,"median_offered_wage_usd":72500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.595,"p_room":1,"age_days":5,"expected_fill_days":20,"reasons":["conf:10","stale_co","win:early","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/trihealth-workforce-management-analyst","json_url":"https://alion.io/job/trihealth-workforce-management-analyst.json","meta":{"generated_at":"2026-10-20T04:41:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5291,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1970563},"rest":"https://alion.io/mcp/rest/get_company?id=1970563"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrihealth-workforce-management-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrihealth-workforce-management-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrihealth-workforce-management-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trihealth-workforce-management-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrihealth-workforce-management-analyst"}]}