{"id":3784857,"url":"https://alion.io/job/trilogy-care-call-centre-operator","title":"Call Centre Operator","company":{"id":2401439,"name":"Trilogy Care","domain":"trilogycare.com.au","url":"https://alion.io/company/trilogycare","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Employment Hero","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-05T13:46:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Build relationships. Take ownership. Make an impact.\nAs one of Australia's fastest growing approved Support at Home providers, we're changing the way older Australians experience aged care. By combining personalised support, innovative technology and a fresh approach to service delivery, we're helping people maintain their independence and choice while living at home.\nAnd here's the exciting part: you don't need previous aged care experience. If you've worked in customer service, client relationship management, service coordination or a similar environment, we'd love to hear from you.\nThe Opportunity\nThis is a people focused, phone based role that combines client relationship management, service coordination and problem solving.\nYou'll take ownership of your own client portfolio, developing an understanding of each client's needs, building strong relationships and helping them navigate their care arrangements.\nFrom coordinating services and resolving enquiries to managing competing priorities and supporting clients through challenging situations, you'll play an important role in delivering a positive and consistent client experience.\nYou'll be supported by a collaborative team, modern systems and ongoing learning opportunities as you develop your knowledge of the aged care industry.\nWhat You'll Be Doing\nManage an allocated portfolio of clients, providing consistent and personalised support\nBuild and maintain positive relationships with clients, families and service providers\nCoordinate services and respond to changing client needs and priorities\nManage inbound and outbound calls and emails in a busy, phone based environment\nTake ownership of enquiries, investigate issues and follow through to resolution\nWork closely with internal teams and service providers to ensure coordinated support\nMaintain accurate client records and updates using CRM and Microsoft systems\nIdentify concerns and escalate risks appropriately to ensure clients receive timely support\nWhat You'll Bring\nExperience in customer service, case management, client relationship management or service coordination.\nConfidence managing multiple clients, enquiries or competing priorities\nStrong communication skills and the ability to build rapport with a diverse range of people\nA proactive approach to problem solving and a genuine sense of accountability\nEmpathy, patience and resilience when navigating challenging conversations\nStrong organisational skills, attention to detail and confidence using technology\nA willingness to learn, adapt and grow in a fast paced environment\nExperience in aged care, healthcare or community services is welcome, but not essential. We value transferable skills and a genuine commitment to delivering excellent client support.\nWhy Trilogy Care?\n$75,000 + up to $5,000 KPI-based bonus\nTransfer your customer service experience into a meaningful career\nLearn about aged care while developing your professional skills\nWork with AI, automation and innovative technology\nGenuine career progression and development opportunities\nSupportive, collaborative and energetic team environment\nModern King Street office close to public transport\nRegular team events and celebrations\nIf you're ready to take your customer service experience into a role where every conversation can make a difference, we'd love to hear from you.\nPlease Note\nYou’ll need full Australian work rights to join our team. As part of our standard recruitment process, we’ll conduct a working rights check, police check and request professional references during onboarding.","description_format":"text","description_chars":3566,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Care Services","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-11-05T03:05:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["conf:2","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/trilogy-care-call-centre-operator","json_url":"https://alion.io/job/trilogy-care-call-centre-operator.json","meta":{"generated_at":"2026-11-05T17:39:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22976,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2401439},"rest":"https://alion.io/mcp/rest/get_company?id=2401439"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrilogy-care-call-centre-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrilogy-care-call-centre-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrilogy-care-call-centre-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trilogy-care-call-centre-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrilogy-care-call-centre-operator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3784857}},{"tool":"search_jobs","arguments":{"company":"trilogycare.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3784857},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}