Coordinator, Billing

Overview

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America.

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

Job Details

Trimac Transportation is a North American company with 80 years of history with an ambition to embrace a changing and data-driven future. We are looking for candidates who want to join us on our journey!

Reporting to Billing Supervisor, this position plays a pivotal role in ensuring the accuracy and timeliness of customer invoicing and driver pay to support revenue generation across our logistics and transportation operations in North America.

This role focuses on consistently applying standard processes to execute high-volume billing cycles, validating the accuracy of billing and driver pay, and maintaining strong relationships with internal teams and external customers.

Who You Are

• Works well independently but demonstrates willingness to be collaborative with team members
• Follows standard processes and is detail-oriented
• Strong problem-solving and verbal & written communication skills
• Proficiency with Microsoft applications, particularly Excel, Word, and Teams; willing to learn other system applications
• Ability to analyze and audit to verify accuracy
• Self-motivated with strong decision-making skills and the ability to prioritize under pressure.
• Ability to manage time effectively in a high-volume, deadline-driven environment.
• Has a growth mindset and takes initiative to improve efficiency and accuracy of the role and service provided to internal and external customers

Standard Process Execution & Exception Management

• This role requires a high level of executing standard process as part of daily decision-making and proactive identification and escalation of billing and driver pay-related issues. The Billing Specialist is expected to take initiative in problem resolution and process improvement.

Impact of Errors

• Errors can significantly impact revenue, customer and driver experience, and audit compliance. Precision and thoroughness are essential.

Stakeholder Engagement

• Regular collaboration with internal departments including Operations, Finance, Sales, and Contract Administration as well as external contact with customer billing departments is expected to be conducted in a collaborative, responsive, and respectful manner.

Responsibilities

• Works independently to accurately generate customer invoices and associated driver pay
• Runs daily reports to audit, analyze, and verify the accuracy of billing and driver pay
• Resolves billing discrepancies by collaborating with Operations and Sales, and other internal teams; escalates discrepancies to Billing Supervisor as needed
• Conduct account reconciliations and manage billing adjustments
• Support and execute no-touch efficiency efforts for batch bill and batch pay
• Provide support in customer billing inquiries, ensuring timely and professional resolution.
• Escalate exceptions to identify process improvement opportunities and proactively implement solutions that enhance billing accuracy and efficiency.
• Monitor billing system performance and escalate any issues impacting billing operations.
• Adhere to compliance standards and participate in internal and external audits as required.

Qualifications

• High School Diploma
• Post secondary education is an asset
• Previous experience in billing, invoicing, or accounts receivable, preferably in the transportation or logistics industry is preferred
• Strong analytical skills and attention to detail.
• Exceptional communication skills-written and verbal
• A high degree of empathy, patience, and emotional intelligence when resolving issues.

Benefits

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Pension Plan
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

Safety Commitments

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene