{"id":1483313,"url":"https://alion.io/job/trimark-digital-digital-account-manager","title":"Digital Account Manager","company":{"id":1935432,"name":"TriMark Digital","domain":"trimarkdigital.com","url":"https://alion.io/company/trimarkdigital","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1371},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2020-02-04T00:00:00Z","employer_posted_date":"2020-02-04","last_verified_at":"2026-10-16T00:03:03Z","board_verified":true,"closed_at":null,"days_open":2446,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":2445},"description":"TriMark Digital is seeking a strategic, proactive and highly organized Digital Account Manager to manage client relationships and help drive the success of integrated digital marketing programs. As a performance marketing agency, we believe strong account management goes beyond keeping projects moving. Our Account Managers understand our clients' businesses, connect marketing activity to meaningful outcomes and ensure our teams are consistently focused on the work that will make the greatest impact.\nIn this role, you'll serve as a primary day-to-day partner for a portfolio of clients, building strong relationships while coordinating strategy and execution across paid media, SEO/AEO/GEO, content, creative, social, email, CRO, analytics, web and other digital channels. You'll work closely with TriMark's channel experts to translate client objectives into clear priorities, bring the right teams together and ensure strategies are executed effectively.\nOur ideal candidate is a strong communicator, strategic thinker and proactive problem solver who takes ownership of their accounts. You're confident leading client conversations, translating performance into actionable recommendations and managing multiple priorities across teams. You understand how different digital marketing channels work together and can connect the dots between client goals, strategy and execution, bringing in the right subject matter experts when needed.\nResponsibilities\nClient Relationship Management\nServe as a primary day-to-day point of contact for a designated portfolio of clients, building trusted relationships and maintaining a high level of responsiveness and service.\nDevelop a strong understanding of each client's business, industry, customers, competitive landscape, marketing objectives and broader business goals.\nEstablish clear expectations around priorities, deliverables, timelines, responsibilities and performance.\nLead recurring client meetings, performance reviews, planning sessions and other strategic conversations.\nCommunicate proactively with clients regarding performance, opportunities, challenges, project status and upcoming priorities.\nBuild relationships across client organizations and understand the stakeholders, decision-makers and business dynamics that influence each account.\nAnticipate client needs and identify opportunities to provide additional value before being asked.\nNavigate challenging conversations professionally and work collaboratively with clients and internal teams to resolve issues.\nDigital Strategy & Performance\nPartner with internal strategists and channel specialists to develop integrated digital marketing strategies aligned with client objectives and measurable business outcomes.\nTranslate client business goals into clear marketing priorities, KPIs, campaign objectives and actionable plans.\nMaintain a working understanding of TriMark's capabilities across paid media, SEO/GEO, content, social media, email and SMS, CRO, analytics, creative, web development and emerging digital channels.\nReview account performance regularly and work with channel teams to identify trends, opportunities, risks and areas for optimization.\nHelp clients understand not just what is happening in their marketing programs, but why it matters and what we recommend doing next.\nConnect performance across channels to provide clients with a more complete view of their marketing program rather than evaluating individual tactics in isolation.\nDevelop budget recommendations and help clients prioritize investments based on business goals, performance and opportunity.\nStay informed on changes in digital marketing, consumer behavior, technology, AI and the competitive landscape that may affect client strategies.\nAccount Planning & Execution\nOwn the overall health, organization and forward momentum of assigned client accounts.\nDevelop and maintain account plans, priorities, roadmaps and calendars in partnership with internal teams.\nTranslate client requests and strategic priorities into clear, actionable direction for internal teams.\nCoordinate work across strategy, media, analytics, creative, content, development and other disciplines to ensure teams are aligned around client objectives.\nPartner closely with project management resources to establish realistic timelines, manage dependencies and keep deliverables moving.\nEnsure client feedback, decisions and changes in direction are clearly communicated to the appropriate internal teams.\nMaintain visibility into account budgets, scopes, hours and deliverables and identify potential scope or resourcing concerns early.\nBalance immediate client needs with longer-term strategic priorities to keep accounts moving forward rather than operating solely in a reactive environment.\nReporting & Client Communication\nPartner with analytics and channel teams to develop meaningful performance reporting tied to client goals and KPIs.\nTurn complex marketing data into clear narratives, insights and recommendations that clients can understand and act on.\nLead monthly and quarterly performance conversations with a focus on business impact, key learnings and next steps.\nPrepare and deliver client presentations, strategic recommendations, campaign recaps, annual planning materials and other account communications.\nEnsure reporting focuses on the metrics that matter most to the client's business rather than simply reporting channel activity.\nMaintain clear documentation of decisions, action items, priorities and follow-up responsibilities.\nAccount Growth & Agency Partnership\nIdentify opportunities to deepen client relationships through new strategies, services and capabilities that align with genuine business needs.\nPartner with agency leadership and subject matter experts to develop recommendations, proposals and scopes for expanded work.\nSupport client retention by maintaining strong relationships, demonstrating value and proactively addressing account health.\nLook for opportunities to connect TriMark capabilities across channels to create stronger, more integrated programs.\nParticipate in annual and quarterly planning conversations that help clients establish priorities and determine where TriMark can make the greatest impact.\nServe as an internal advocate for the client while also representing TriMark's strategic recommendations, processes and standards.\nProfessional Skills & Qualifications\nBachelor's degree in marketing, communications, business or a related field preferred.\n4+ years of experience in digital marketing, account management, client services or a related role, preferably within an agency environment.\nExperience managing multiple client relationships and digital marketing programs simultaneously.\nStrong working knowledge of digital marketing channels including paid search, paid social, SEO, content, email, CRO, analytics, web and emerging platforms.\nAbility to understand marketing performance data and translate it into clear insights, recommendations and business implications.\nExperience working with platforms such as Google Analytics 4 and digital marketing reporting or analytics tools.\nStrong presentation skills and confidence leading conversations with clients and internal stakeholders.\nExcellent written and verbal communication skills with the ability to adapt communication for different audiences.\nStrategic mindset with the ability to connect individual marketing initiatives to broader business objectives.\nStrong organizational and prioritization skills with the ability to manage multiple accounts, projects and deadlines in a fast-paced agency environment.\nComfortable navigating ambiguity, solving problems and making informed recommendations without waiting for perfect information.\nCollaborative approach and ability to work effectively with specialists across creative, media, analytics, content, development and strategy.\nHigh level of accountability and attention to detail, with a strong sense of ownership over client relationships and outcomes.\nCuriosity and willingness to continuously learn as digital marketing platforms, technology and consumer behavior evolve.\nExperience with Google Workspace, Microsoft Office and project management or collaboration platforms.\nWhat Success Looks Like\nA successful Digital Account Manager at TriMark is someone clients trust and internal teams want to work with. You understand where the client is trying to go, keep teams aligned around the right priorities and ensure our work is connected to measurable business outcomes. Rather than passing info between client and teams, you're adding context, asking questions, identifying opportunities and helping both sides make better decisions. You know when to lead, when to challenge, when to bring in a specialist and when to simplify a complicated conversation. Most importantly, you take ownership. You understand that great account management means staying ahead of the work, strengthening relationships and continuously looking for ways to make TriMark a more valuable partner to our clients.","description_format":"text","description_chars":9051,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & Entertainment","Sales & Marketing","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-29T21:53:13Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.153,"p_room":0.28,"age_days":2445,"expected_fill_days":20,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/trimark-digital-digital-account-manager","json_url":"https://alion.io/job/trimark-digital-digital-account-manager.json","meta":{"generated_at":"2026-10-16T02:10:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3428,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1935432},"rest":"https://alion.io/mcp/rest/get_company?id=1935432"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrimark-digital-digital-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrimark-digital-digital-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrimark-digital-digital-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trimark-digital-digital-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrimark-digital-digital-account-manager"}]}