{"id":2963334,"url":"https://alion.io/job/trimark-usa-director-field-service-execution-2","title":"Director, Field Service Execution","company":{"id":3123996,"name":"TriMark USA","domain":"trimarkusa.com","url":"https://alion.io/company/trimarkusa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":98,"open_postings":36,"ghost_share":0,"stale_share":0.278,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States","Tampa, United States","Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":195000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":277},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T04:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T09:49:33Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Why you’ll love it here!\n+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance\n+ 401k+ Community Service Day\n+ Spotlight Awards\n+ National Sales Excellence Awards\n+ CFSP Prep Certification Program\nPOSITION SUMMARY:\nThe Director, Field Service Execution reports to the President of Service \nSeeking Candidates Located in Tampa, FL; Orlando, FL and Atlanta, GA\nField Based - Full Time\n\nThe Director of Field Service Execution leads regional service and rental performance, building capable teams and ensuring reliable, responsive support for customers. This role coaches Service Managers, monitors Service Technician performance, identifies training needs, and partners with Sales to expand service and rental opportunities. The Director works closely with a peer Director to align operating practices, share resources, and deliver a consistent customer experience across TriMark.\nESSENTIAL FUNCTIONS & RESPONSIBILITIES:\nLeadership and Regional Operations\nLead, coach, and develop approximately six Service Managers; establish clear goals, review results, and hold teams accountable for service quality, customer satisfaction, and financial performance.\nOversee regional service delivery, including staffing, dispatch, scheduling, workload balance, emergency response, and timely completion of customer commitments.\nPartner with the peer Director to standardize processes, share best practices, coordinate support across regions, and address common operational challenges.\nWork with Human Resources and Service Managers on hiring, onboarding, performance management, retention, and succession planning for managers and technicians.\nTechnician Performance and Development\nMonitor technician success through productivity, billable utilization, first visit resolution, repeat service calls, workmanship, customer feedback, and adherence to safety expectations.\nUse performance data, manager observations, field visits, and customer feedback to identify skill gaps and create targeted development plans.\nEstablish and monitor prescribed training plans, including ASA training, manufacturer instruction, equipment diagnostics, customer service, and other role specific requirements, as applicable.\nPartner with Service Managers to provide coaching, mentoring, and practical skill assessments; track training completion, relevant certifications, and improvements in field performance. \nCustomer Experience and Sales Partnership\nPartner with Sales and account teams to identify customer needs for repair, preventive maintenance, service agreements, rentals, and additional equipment support.\nEvaluate service coverage, technician capabilities, and capacity before new customer commitments; support proposals, scope development, and a clear handoff from Sales to Service.\nResolve escalated service issues, communicate recovery plans, and address recurring problems that affect customer operations or satisfaction.\nRental Operations and Asset Management\nOversee rental equipment availability, readiness, maintenance, delivery, pickup, and turnaround in partnership with local teams.\nMonitor rental asset utilization, condition, repair costs, and availability; recommend redeployment, replacement, or additional investment based on demand and business results.\nEnsure accurate rental records, clear customer terms, timely billing, and coordination among Service, Sales, Operations, and Finance.\nFinancial Performance and Continuous Improvement\nManage regional budgets and review service and rental revenue, margins, labor costs, overtime, parts usage, warranty recovery, and other controllable expenses.\nEnsure timely, accurate work orders, service documentation, estimates, and billing; address open work orders, billing delays, and revenue leakage.\nMaintain a consistent operating scorecard and review performance with Service Managers; identify root causes and assign corrective actions with owners and completion dates.\nPromote safe work practices and adherence to company procedures, equipment requirements, and applicable operating standards.\nQualifications\nSeven or more years of progressive experience in field service, equipment service, rental operations, or a related business, including at least three years leading managers or multiple locations.\nExperience in commercial foodservice equipment service preferred; familiarity with equipment repair, preventive maintenance, dispatch, parts, warranty processes, and rental asset management.\nDemonstrated ability to improve technician performance, develop Service Managers, and translate training needs into measurable improvements.\nStrong financial and operational skills, including budgeting, margin analysis, capacity planning, and performance reporting.\nAbility to build productive partnerships with Sales, manage customer escalations, and balance growth opportunities with operating capacity.\nProficiency with service management systems, reporting tools, and Microsoft Office; strong communication, coaching, and problem solving skills.\nBachelor’s degree in business, operations, or a related field preferred, or an equivalent combination of education and relevant experience.\nMeasures of Success\nPerformance is evaluated through service and rental revenue and margin; technician productivity and utilization; response time, first visit resolution, and repeat call rates; customer satisfaction; training completion and demonstrated skill development; rental asset utilization and readiness; employee retention; safety performance; and timely billing.\nWork Environment and Travel\nRequires regular travel within the assigned region for location visits, field observations, customer meetings, and team development, with occasional travel outside the region. Work includes office, service facility, and customer site settings, with availability to support significant customer or operational escalations as needed.","description_format":"text","description_chars":5900,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Florida","iso":null,"kind":"city"},{"name":"Georgia","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale"],"lifecycle":[{"event":"open","at":"2026-10-20T23:27:28Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":207500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.891,"p_room":0.75,"age_days":16,"expected_fill_days":21,"reasons":["conf:1","velocity","win:late"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/trimark-usa-director-field-service-execution-2","json_url":"https://alion.io/job/trimark-usa-director-field-service-execution-2.json","meta":{"generated_at":"2026-11-05T14:27:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18836,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3123996},"rest":"https://alion.io/mcp/rest/get_company?id=3123996"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrimark-usa-director-field-service-execution-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrimark-usa-director-field-service-execution-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrimark-usa-director-field-service-execution-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trimark-usa-director-field-service-execution-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrimark-usa-director-field-service-execution-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2963334}},{"tool":"search_jobs","arguments":{"company":"trimarkusa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2963334},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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