{"id":1635517,"url":"https://alion.io/job/trimarkusa-service-manager","title":"Service Manager","company":{"id":3123996,"name":"TriMark USA","domain":"trimarkusa.com","url":"https://alion.io/company/trimarkusa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":80,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2670},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-25T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-14T00:50:22Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Why you’ll love it here!\n+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance\n+ 401k+ Community Service Day\n+ Spotlight Awards\n+ National Sales Excellence Awards\n+ CFSP Prep Certification Program\n\nPOSITION SUMMARY:\nThe Service Manager reports to the President\nLocated in Tampa, FL\nFull-Time\nIn Office\n\nThe Service Manager acts as a field manager, responsible for overseeing technicians and coordinating service operations. This role involves planning, organizing, and controlling all service activities to meet customer requirements and support sales activities. The Service Manager is a field-based position, actively supporting technicians when needed.\n\nESSENTIAL FUNCTIONS & RESPONSIBILITIES:\nHealth and Safety:\nEnsure staff members are trained on health and safety rules and procedures.\nConduct random QC inspections during or after repairs, onsite training, random vehicle inspections, and customer site visits.\nTechnician Management:\nOversee training programs for technicians.\nKeep technicians focused on customer requirements and maintain continuous communication regarding department productivity.\nPerform all technician performance evaluations.\nInventory Management:\nEnsure accuracy and currency of all technician truck inventories.\nCollaborate with the parts manager to ensure cycle counts are completed.\nDispatch and Customer Service:\nCollaborate with the Customer Service Manager to monitor the dispatch board for quality and timely service calls.\nCoordinate to support lease customers.\nSafety and Best Practices:\nFollow safe work practices and accident prevention procedures.\nCreate best practices for handling service and ensure the department follows safe practices.\nBudget and Revenue:\nMaintain accounting of inventory and assist with budget/revenue goals.\nSell additional company services whenever possible.\nTraining and Development:\nCreate training programs for all technicians and assure the department follows safe practices.\nProvide tools necessary to ensure the department's productivity and safety.\nTeam Management:\nParticipate in hiring/training and motivate staff to form an effective and efficient team.\nIdentify developmental needs of others and coach, mentor, or otherwise help others improve their knowledge or skills.\nCommunication and Coordination:\nCommunicate with planning for the service department and the parts department.\nPerform other related duties as required and assigned.\n\nCOMPETENCIES:\nOutstanding written, verbal, organizational, and problem-solving skills.\nSelf-motivated, resourceful, detail-oriented, and energetic.\nAbility to work independently as well as thrive in a team-oriented environment.\nExceptional work ethic with a focus on achieving goals and targets in a timely manner.\nAbility to travel.\n\nQUALIFICATIONS & EXPERIENCE:\n5 – 8 years of experience in a management role in the service/commercial foodservice industry, or equivalent military or practical experience.\nExperience in web-based software systems and knowledge of ERP systems.\nProficient in Microsoft Office (Excel, Word, Outlook).\nTeam management and leadership experience.\nAbility to successfully pass a background check post offer acceptance.","description_format":"text","description_chars":3200,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k 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