{"id":2495008,"url":"https://alion.io/job/trimble-customer-care-specialist","title":"Customer Care Specialist","company":{"id":2622,"name":"Trimble","domain":"trimble.com","url":"https://alion.io/company/trimble","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":28,"ghost_share":0,"stale_share":0.821,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Ulm, Germany","Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":196},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-20T10:48:40Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Empower Global Logistics: Multilingual Customer Care Specialist (German, Spanish and English Speaker)\nAre you ready to be the bridge between technology and global logistics? As a Customer Care Specialist at Transporeon, a Trimble company, you will play a vital role in keeping the world's freight moving. You will join a collaborative team, using your language skills and technical curiosity to solve real-world problems for a global network of shippers and carriers.\nAbout Us:\nTrimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more. T&L: In the Transportation & Logistics segment, our solutions make it safer, simpler and more efficient to move freight-bringing together a global network of shippers, carriers, brokers and 3PLs.\nWhat Makes This Role Great:\nIn this role, you will be at the heart of our mission to make transportation safer and more efficient. This is not just about answering tickets; it is about driving proactive improvements and owning the customer experience. You will have the chance to grow your technical expertise while directly influencing the productivity of essential global industries and shaping the future of digital logistics.\nKey Exciting Responsibilities:\nAct as the primary point of contact for a global logistics network, resolving complex issues via tickets and phone.\nAnalyze and prioritize client inquiries to provide support and resolve issues.\nCollaborate with specialized internal teams to spearhead resolutions and monitor progress on critical support cases.\nManage customer improvement initiatives to ensure a high level of service and a positive overall experience.\nEssential Skills & Experience:\nFluency in German and Spanish and a strong command of English.\nExceptional soft skills and a customer-centric mindset to build lasting professional relationships.\nStrong analytical abilities to categorize, prioritize, and resolve diverse support requests.\nExcellent communication skills with the ability to provide regular updates on case progress in a clear and friendly manner.\nBonus Points For:\nA genuine interest in technology and an understanding of IT-related topics.\nPrevious experience in a multilingual customer support or helpdesk environment.\nPassion for problem-solving and an entrepreneurial spirit in a fast-paced environment.\nLogistics: Location: Germany, Remote\nTravel Requirement: 0%\nWhy You'll Love Working With Us: At Trimble, we're not just a company that \"does good\"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.\nYou'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.\nCollaborate with like-minded people: Our strong internal culture is a \"hidden gem.\" You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of \"visionary pragmatists\" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often \"self-authored,\" empowering proactive \"doers.\"\nCustomer Care Specialist, Transporeon, Trimble, Krakow Jobs, German speaking, Polish speaking, Logistics Technology, Support Specialist, IT Support, Transportation, Customer Support Poland\nCompensation: Trimble provides the following compensation range and general description of other compensation and benefits that in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state or federal law.\nHow to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.\nJoin a Values-Driven Team: Belong, Grow, Innovate.\nAt Trimble, our core values of Belong, Grow, and Innovate aren't just words-they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.\nCandidate Privacy Notices by Country\nIf you need assistance or would like to request an accommodation in connection with the application process, please contact .","description_format":"text","description_chars":5495,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"All levels","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Satellite Navigation","Construction Management Software","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-14T04:16:50Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":32,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/trimble-customer-care-specialist","json_url":"https://alion.io/job/trimble-customer-care-specialist.json","meta":{"generated_at":"2026-10-20T19:05:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21927,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2622},"rest":"https://alion.io/mcp/rest/get_company?id=2622"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrimble-customer-care-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrimble-customer-care-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrimble-customer-care-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trimble-customer-care-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrimble-customer-care-specialist"}]}