{"id":1712425,"url":"https://alion.io/job/trimble-dedicated-customer-success-manager","title":"Dedicated Customer Success Manager","company":{"id":2622,"name":"Trimble","domain":"trimble.com","url":"https://alion.io/company/trimble","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":29,"ghost_share":0,"stale_share":0.793,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":274},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2022-10-03T00:00:00Z","employer_posted_date":"2022-10-03","last_verified_at":"2026-10-22T04:04:27Z","board_verified":true,"closed_at":null,"days_open":1480,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1480},"description":"Dedicated Customer Success Manager / Transportation Engineer\nAgileAssets, A Trimble Company, is looking for a dedicated customer success manager (DCSM) to provide our clients support and consulting in the use of the AgileAssets software solutions. In this role you will help solve client problems and promote the use of the AgileAssets software solutions. This position is also referred to as Transportation Engineer.\nThe role is called “dedicated” because you will be dedicated to 1 to 2 customers in a billable role. As a result, this role demands a hands-on approach with an in-depth understanding of your client’s business needs by living in their shoes, being the voice of the customer at AgileAssets while fulfilling the duties of the DCSM.\nYou will develop technical skills to support our client while working with the client’s stakeholder to understand their business processes and requirements. You will help configure the software to meet requirements. In this role, you will be a champion of the AgileAssets software and help your client business team(s) obtain return on their investment in our solution.\nDCSM is responsible for client satisfaction and all aspects of the total client relationship and experience with AgileAssets. The position focuses on client growth through developing and deepening relationships, developing and conveying value through software utilization, advocating for the client, ensuring all defects are addressed and ensuring ongoing client happiness. The role requires transportation asset management knowledge, in-depth AgileAssets product knowledge, exceptional communication skills and the ability to build/lead and manage internal and external relationships.\nThe DCSM’s purpose is to own and communicate the state of our customer accounts so we can steward relationships with all our customers. The DCSM has the principal responsibility of proactively ensuring the alignment, satisfaction, retention, and growth of our customers by aligning with the company values.\nHow you work:\nA curious, results oriented team player with excellent communication, presentation, and interpersonal skills.\n\nProactive in communication/collaboration across disciplines and teams to make everybody better, while communicating with diverse stakeholders on the clients’ team and internally at AgileAssets.\n\nFlexible in understanding and delivering on the DCSM responsibilities that include, but are not limited to, the following:\nDevelop and demonstrate proficiency in the AgileAssets application across products and services offering with a focus on specific domains used by your assigned client.\n\nAchieve and maintain high customer satisfaction and loyalty. This includes issue/problem anticipation and prevention and, when necessary, rapid sensing, diagnosis, and orchestration of resolution.\n\nEstablish & deliver a Quarterly Business Review that outlines the initiatives that you will execute upon with your client. Initiatives will include increasing client happiness, client adoption of software and best-in-class use of software.\n\nIncrease customer product adoption through regular upgrades and participating in related tasks.\n\nTake full accountability and responsibility for stewardship, relationship, revenue retention, renewals, and expansion of accounts managed. Report, on a recurring basis, the revenue retention and expansion results and other key metrics for the accounts.\n\nParticipate in marketing events, conferences, and roadshows and promote networking within our client community.\n\nTravel up to 20% if needed.\n\nEducation, Experience and Knowledge\nDegree in Civil Engineering, Computer Science or related field. MS in Transportation Engineering preferred\n\n2-4 years of customer-facing experience in a SaaS or enterprise software company is highly preferred\n\nKnowledge and/or experience on transportation systems in one or more of the following areas is preferred: Maintenance, pavement, bridges, fleet, safety and/or facility management.\n\nStrong technical acumen, with database programming skills strongly preferred\n\nExcellent relationship development, interpersonal, written and oral communication skills (Consulting skills)\n\nProven customer service capabilities, including expectation setting and management\n\nPositive attitude and aptitude to work independently in a fast-paced environment\n\nSelf-starter, energetic and motivated contributor\n\nCapable of establishing credibility, motivating others, instilling accountability, and achieving results\n\nTrimble is proud to be an equal opportunity employer. We welcome and embrace our\ncandidates' diversity and take affirmative action to employ and advance individuals\nwithout regard to race, color, sex, gender identity or expression, sexual orientation,\nreligion, age, physical or mental disability, veteran status, pregnancy (including\nchildbirth or related medical conditions), national origin, marital status, genetic\ninformation, and all other legally protected characteristics. We forbid discrimination and\nharassment in the workplace based on any protected status or characteristic. A criminal\nhistory is not an automatic bar to employment with the Company, and we consider\nqualified applicants consistent with applicable federal, state, and local law.\nThe Company is also committed to providing reasonable accommodations for\nindividuals with disabilities, and individuals with sincerely held religious beliefs in our job\napplication procedures. If you need assistance or an accommodation for your job, contact\nJulie Phan, Benefits Analyst at  or 408-481-8138 or email People Experience at ","description_format":"text","description_chars":5628,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Government","Civil & Structural Engineering","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-10-02T17:38:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 57 · green card filings: 27","filings_12m":57,"filings_prev_12m":72,"green_card_filings_12m":27,"median_offered_wage_usd":117500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.103,"p_room":0.28,"age_days":1480,"expected_fill_days":32,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/trimble-dedicated-customer-success-manager","json_url":"https://alion.io/job/trimble-dedicated-customer-success-manager.json","meta":{"generated_at":"2026-10-22T18:28:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1118,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2622},"rest":"https://alion.io/mcp/rest/get_company?id=2622"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrimble-dedicated-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrimble-dedicated-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrimble-dedicated-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trimble-dedicated-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrimble-dedicated-customer-success-manager"}]}