{"id":1666830,"url":"https://alion.io/job/trimble-manager-customer-success","title":"Manager, Customer Success","company":{"id":2622,"name":"Trimble","domain":"trimble.com","url":"https://alion.io/company/trimble","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":27,"ghost_share":0,"stale_share":0.926,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Westminster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":89700,"max":123500,"currency":"USD","period":"year","gross":null,"usd_annual":123500},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-12T11:21:12Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Transform Customer Success as Manager, Customer Success AECO Americas\nAre you a strategic leader passionate about empowering teams and driving customer growth? Join Trimble to lead a dedicated team of Customer Success Managers, partner with enterprise AECO leaders, and transform how digital construction workflows deliver long-term value across a $50M+ ARR portfolio.\nAECO: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com.\nWhat Makes This Role Great:\nIn this high-impact position, you will serve as a vital link between strategy and frontline execution, empowering your team to deliver proactive value while shaping retention strategies and executive partnerships across top-tier enterprise accounts.\nKey Exciting Responsibilities\nMentor, coach, and inspire a high-performing team of Customer Success Managers to drive professional growth and operational excellence.\n\nOwn and optimize Gross Revenue Retention and Net Revenue Retention metrics across a multi-million-dollar portfolio.\n\nLeverage Gainsight analytics to proactively manage customer health, mitigate churn risks, and establish clear action plans.\n\nPartner seamlessly with Sales, Professional Services, and Product teams to align on shared account goals and feedback loops.\n\nLead Executive Business Reviews with C-level enterprise stakeholders to secure strategic alignment and reinforce core value propositions.\n\nEssential Skills & Experience\n5+ years of experience in Customer Success or enterprise account management in a SaaS environment, with at least 2 years in a people management capacity.\n\nDemonstrated success driving retention and revenue growth across enterprise accounts totaling $50M+ in ARR.\n\nStrong proficiency with subscription economics, customer journey playbooks, and value-based customer engagement.\n\nProven capability to lead teams through organizational or product transitions while maintaining execution focus.\n\nBonus Points For:\nExperience or domain knowledge within the AECO, infrastructure, or public sector software spaces.\n\nPractical experience utilizing Gainsight and Salesforce platforms.\nLogistics:\nLocation: Lake Oswego, OR; Westminster, CO (In office)\n\nTravel Requirement: 15-25%\n\nWhy You'll Love Working With Us\nAt Trimble, we're not just a company that \"does good\"-we are a team dedicated to making a tangible, positive Real-World Impact.\nWe build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.\nYou'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.\n\nCollaborate with like-minded people: Our strong internal culture is a \"hidden gem.\" You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of \"visionary pragmatists\" who think boldly and build things that work.\n\nBe an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often \"self-authored,\" empowering proactive \"doers.\"\n\nCompensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.\nHiring Range\n$89,700.00-$123,500.00Pay Rate Type\nSalaryBonus Eligible?\nNoCommission Eligible?\nYesBenefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.\nHow to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.\nApplication Deadline: Trimble accepts applications on an ongoing basis until the position is filled.\nAt Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics athttps://investor.trimble.com, under “Corporate Governance.”\nOur mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.\nCandidate Privacy Notices by Country\nIf you need assistance or would like to request an accommodation in connection with the application process, please contact .","description_format":"text","description_chars":6434,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Government","Civil & Structural Engineering","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-10-02T06:12:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 57 · green card filings: 27","filings_12m":57,"filings_prev_12m":72,"green_card_filings_12m":27,"median_offered_wage_usd":117500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.617,"p_room":0.9,"age_days":13,"expected_fill_days":30,"reasons":["conf:2","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":123500,"is_top_pay":false},"html_url":"https://alion.io/job/trimble-manager-customer-success","json_url":"https://alion.io/job/trimble-manager-customer-success.json","meta":{"generated_at":"2026-10-12T14:25:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22691,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2622},"rest":"https://alion.io/mcp/rest/get_company?id=2622"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrimble-manager-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrimble-manager-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrimble-manager-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trimble-manager-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrimble-manager-customer-success"}]}