{"id":3550474,"url":"https://alion.io/job/trimble-seniour-manager-customer-success","title":"Seniour Manager, Customer Success","company":{"id":2622,"name":"Trimble","domain":"trimble.com","url":"https://alion.io/company/trimble","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":36,"ghost_share":0,"stale_share":0.417,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Westminster, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":114800,"max":162000,"currency":"USD","period":"year","gross":null,"usd_annual":162000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":false}],"status":"closed","first_seen_at":"2026-10-30T22:27:15Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-05T06:23:53Z","board_verified":false,"closed_at":"2026-11-05T06:23:53Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Drive Transformation and Growth as Manager, Customer Success - Strategic Accounts!\nAre you ready to shape the future of customer engagement for top-tier clients at Trimble? We are seeking a strategic leader to build and inspire a world-class team, driving value and long-term retention for our global strategic accounts.\nAbout Us:\nTrimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.\nAECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.\nWhat Makes This Role Great:\nIn this role, you will help define our Strategic Account Model and establish best practices for our top-tier strategic accounts, directly influencing customer adoption, expansion, and retention in the construction technology space. You will act as a key leader, building a white-glove engagement culture that transforms how strategic clients realize value from Trimble Construction One.\nKey Exciting Responsibilities:\nLead, coach, and inspire a high-performing team of Strategic Customer Success Managers overseeing complex, enterprise-level customer relationships.\n\nEstablish, operationalize, and continuously enhance the Strategic Accounts Customer Success playbook to drive consistent, high-impact account execution.\n\nChampion measurable business outcomes across customer adoption, value realization, renewal performance, and portfolio growth.\n\nCultivate strong executive relationships and partner with cross-functional leadership across Sales, Product, and Services to deliver a cohesive customer experience.\n\nProactively leverage data and customer insights to monitor portfolio health, mitigate risks, and resolve high-impact escalations.\n\nEssential Skills & Experience:\n7+ years of experience in Customer Success, Account Management, or a related customer-facing leadership function within SaaS or enterprise technology, including 4+ years leading teams.\n\nProven experience managing strategic, enterprise-level accounts with demonstrated accountability for driving customer value, retention, and growth outcomes.\n\nDemonstrated success in engaging senior customer executives, building cross-functional alignment, and managing complex business relationships.\n\nStrong background in core Customer Success disciplines, including strategic account planning, health scoring, renewal forecasting, and risk management.\n\nProficiency with key enterprise technologies such as Salesforce, Gainsight, and G-Suite.\n\nBonus Points For:\nExperience within the construction technology, AECO, or related industrial tech sectors.\n\nGlobal leadership background managing international customer-facing or professional services operations.\n\nLogistics:\nLocation: Atlanta, GA; Westminster, CO; or Lake Oswego, OR (in office)\nTravel Requirement: 30%\nWhy You'll Love Working With Us: At Trimble, we're not just a company that \"does good\"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.\nYou'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of peopleworldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.\nCollaborate with like-minded people: Our strong internal culture is a \"hidden gem.\" You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of \"visionary pragmatists\" who think boldly and build things that work.\nBe an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often \"self-authored,\" empowering proactive \"doers.\"\nCustomer Success, SaaS, Leadership, Strategic Accounts, Construction, Salesforce, Customer Retention, Enterprise Sales, Customer Engagement, Account Management\nCompensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.\nHiring Range\n$114,800.00-$162,000.00Pay Rate Type\nSalaryBonus Eligible?\nNoCommission Eligible?\nNoBenefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.\nHow to Apply: Please submit an online application for this position by clicking on one of the Apply buttons located in this posting.\nAt Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under Governance->Governance Documents.\nOur mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.\nCandidate Privacy Notices by Country\nInteractive US map containing lists offederal and state-specific labor law posters.\nIf you need assistance or would like to request an accommodation in connection with the application process, please contact .","description_format":"text","description_chars":7479,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Satellite Navigation","Construction Management Software","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-30T22:27:15Z"},{"event":"close","at":"2026-11-05T06:23:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 57 · green card filings: 27","filings_12m":57,"filings_prev_12m":72,"green_card_filings_12m":27,"median_offered_wage_usd":117500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":162000,"is_top_pay":true},"html_url":"https://alion.io/job/trimble-seniour-manager-customer-success","json_url":"https://alion.io/job/trimble-seniour-manager-customer-success.json","meta":{"generated_at":"2026-11-09T19:42:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5905,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2622},"rest":"https://alion.io/mcp/rest/get_company?id=2622"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrimble-seniour-manager-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrimble-seniour-manager-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrimble-seniour-manager-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trimble-seniour-manager-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrimble-seniour-manager-customer-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3550474}},{"tool":"search_jobs","arguments":{"company":"trimble.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3550474},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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