{"id":2428305,"url":"https://alion.io/job/trinet-knowledge-management-writer","title":"Knowledge Management Writer","company":{"id":1462,"name":"TriNet","domain":"trinet.com","url":"https://alion.io/company/trinet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":34,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Communications","role_family":"Communications","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":395},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"ChatGPT","optional":true},{"name":"Copilot","optional":true},{"name":"Power Automate","optional":true},{"name":"Semantic Search","optional":true},{"name":"ServiceNow","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-09-28T07:02:33Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-14T23:39:21Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.\nTriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.\nDon't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect - and we encourage you to apply. You may just be the right candidate for this or other roles.\nJob Summary\nThe Knowledge Management Writer is responsible for reviewing, updating, and creating high-quality knowledge articles that support internal teams and external customer self-service needs. The role ensures that all documentation adheres to organizational style, tone, and quality standards while aligning to business needs. The writer collaborates with SMEs, Legal, Communications, and Operations teams to maintain content accuracy, drive documentation improvements, and enhance the overall knowledge ecosystem.\nKey Responsibilities\nReview, update, and maintain knowledge articles ensuring alignment with brand standards.\nCollaborate with SMEs, KM Analysts, and Internal Communications for accuracy and approvals.\nProvide and solicit feedback to improve documentation processes.\nMonitor documentation backlog and update workflow stages\nReview content for completeness and user requirements\nTranslate technical, legal, or industry terminology into simple user-friendly language\nCoordinate with Legal for required article reviews\nPublish approved articles\nSupport content filing and organization\nMaintain weekly KM reports for project check-ins\nAttend KM-related project meetings\nRequired for All Jobs\nPerforms other duties as assigned\nComplies with all policies and standards\nQualifications\nEducation\nBachelor’s degree in English, Communications, or related field\nEquivalent combination of education and experience in knowledge management will be considered\nExperience\n4+ years of experience in marketing, technical writing, or corporate communications (required)\n2+ years’ experience writing or managing Knowledge Base content (required)\nSkill & Competencies\nOutstanding written and verbal communication skills\nStrong editing and copywriting skills\nAbility to simplify and articulate complex concepts\nEffective project management and deadline management\nProficiency with MS Office Suite and Salesforce Lightning\nIntegrity, resilience, and strong ownership mindset\nAbility to adapt to a fast-paced and evolving business environment\nPreferred Skills\nExperience using generative AI tools (e.g., Microsoft 365 Copilot, ChatGPT, or similar) to draft, refine, and update knowledge articles while maintaining alignment with brand, tone, and style guidelines. \nAbility to use AI to simplify complex technical, legal, or industry terminology into clear, user-friendly language. \nSkilled in using AI for content quality checks, such as clarity, completeness, grammar, consistency, metadata recommendations, and tagging suggestions. \nExperience leveraging AI to summarize SME inputs, meeting notes, and legal feedback into structured, publish-ready documentation. \nAbility to use AI-powered analytics to identify content gaps, outdated articles, and documentation trends to support continuous improvement. \nFamiliarity with AI-enhanced semantic search and auto-classification tools (e.g., SharePoint Content AI, ServiceNow AI Search) to improve content organization and findability. \nExperience automating KM workflows-such as backlog monitoring, review reminders, approval routing, and audit tracking-using Power Automate, ServiceNow workflows, or similar automation platforms.\nWork Environment\nWork in clean, pleasant, and comfortable office. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.\nThis position is 100% in office.\nPlease Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.\nTriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. 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