{"id":140102,"url":"https://alion.io/job/trinetix-service-delivery-manager","title":"Service Delivery Manager","company":{"id":8211,"name":"Trinetix","domain":"trinetix.com","url":"https://alion.io/company/trinetix","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":123000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":989},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"GitHub","optional":true},{"name":"Java","optional":true},{"name":"Python","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-17T18:09:10Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":52},"description":"In this role, you will act as the coordinating interface for customer deliveries and hold end-to-end responsibility for the successful fulfillment of service orders.\nThe Service Delivery Manager owns the delivery lifecycle - ensuring high-quality execution, timely completion, and exceptional customer experience. You will collaborate with internal teams, suppliers, and customers while continuously identifying opportunities to improve processes and systems.\nThis position requires a proactive professional who thrives in a dynamic environment and can manage multiple deliveries simultaneously while maintaining strong stakeholder relationships.\nRequirements\nMinimum of 5+ years’ experience in Service Delivery within the telecommunications industry. \nProven track record of successful service delivery and/or project management. \nStrong understanding of telecommunications technologies such as IP, Ethernet, Fibre, DWDM, and colocation infrastructure. \nExperience with network build and design environments. \nField engineering background including installation, commissioning, and troubleshooting. \nExpertise in Ethernet & IP services (Layer 2, DIA, Cloud). \nKnowledge of DWDM technology and equipment; certifications are advantageous. \nFamiliarity with network management systems such as Infinera (DNA) and Ciena platforms is desirable. \nExcellent analytical, organizational, documentation, presentation, and communication skills. \nAbility to work independently and collaborate across borders with cross-cultural awareness. \nFluent English, additional languages are a plus. \nCustomer-facing experience is essential. \nSoft Skills\nStrong team player with excellent interpersonal skills. \nExceptional verbal and written communication abilities. \nHighly organized with strong planning capabilities. \nProactive, persuasive, and solution-oriented. \nCalm under pressure with strong problem-solving skills. \nHighly motivated with the ability to manage competing priorities and meet challenging objectives. \nNice-to-haves\nProject management certifications or formal training. \nStrong awareness of industry trends and best practices. \nExperience managing high-volume delivery environments. \nKnowledge of coding languages such as SQL, Python, or Java. \nFamiliarity with agile frameworks (e.g., GitHub). \nCore Responsibilities\nOwn customer deliveries end-to-end, including communication with customers, suppliers, and internal stakeholders. \nEnsure timely and accurate execution of all delivery activities and system registrations. \nSupervise orders through continuous coordination with internal units and external suppliers. \nProvide regular status updates and proactively communicate any risks or deviations. \nFollow up on internal tasks to ensure successful completion within agreed timelines. \nCoordinate field engineers throughout the delivery lifecycle, including testing and service activation. \nLead troubleshooting efforts and escalate issues that may impact delivery milestones. \nPrepare and send delivery documentation, including collecting and storing test protocols. \nManage procurement of local tails, cross-connects, and customer premises equipment (CPE). \nSupport early life activities following service activation. \nParticipate in customer meetings and support Sales with delivery-related expertise. \nDraft project plans and present them clearly to stakeholders when required. \nDefine and align non-standard processes within the organization. \nAssist in reporting and effectively manage high order volumes using appropriate tools. \nBuild and maintain strong relationships with assigned customers as part of a cross-functional account team. \nWhat we offer\nContinuous learning and career growth opportunities \nProfessional training and English/Spanish language classes \nComprehensive medical insurance \nMental health support \nSpecialized benefits program with compensation for fitness activities, hobbies, pet care, and more \nFlexible working hours \nInclusive and supportive culture \nAbout Us\nEstablished in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world.\nHeadquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture.\nOur operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics.\nTo learn more about how we collect, process, and store your personal data, please review our Privacy Notice: https://www.trinetix.com/corporate-policies/privacy-notice","description_format":"text","description_chars":4873,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Flexible schedule","Growth opportunities","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-08-25T00:00:00Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.681,"p_room":0.55,"age_days":52,"expected_fill_days":35,"reasons":["conf:4","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/trinetix-service-delivery-manager","json_url":"https://alion.io/job/trinetix-service-delivery-manager.json","meta":{"generated_at":"2026-10-17T21:24:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6030,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8211},"rest":"https://alion.io/mcp/rest/get_company?id=8211"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrinetix-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrinetix-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrinetix-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trinetix-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrinetix-service-delivery-manager"}]}