{"id":3502857,"url":"https://alion.io/job/trinity-health-administrative-assistant-i","title":"Administrative Assistant I","company":{"id":13921,"name":"Trinity Health","domain":"trinity-health.org","url":"https://alion.io/company/trinity-health","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":233,"ghost_share":0.004,"stale_share":0,"repost_share":0.017,"time_to_fill_p50_days":7,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ypsilanti, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T20:14:44Z","board_verified":false,"closed_at":"2026-11-03T20:14:44Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Employment Type:\nFull timeShift:\nDay ShiftDescription:\nAdministrative Assistant I\nDepartment: Michigan Heart - Pacemaker Clinic\nLocation: Trinity Health Ann Arbor\nTotal Rewards and Benefits:\nCompetitive compensation, DAILYPAY\nBenefits effective Day One! No waiting periods.\nFull benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability\nRetirement savings plan with employer match and contributions\nOpportunity for growth and advancement throughout Trinity Health\nTuition Reimbursement\nPosition Purpose:\nIn support of a team of physicians, mid-level providers, and Triage RNs, performs administrative duties and responsibilities. Follows procedures to prepare correspondences and schedules and coordinates meetings. Retrieves data from a variety of sources and enters it into established reports. Problem solves issues. Primary contact is with physicians, RNs, internal staff, managers and patients and answers questions by referencing a variety of routine sources.\nStatus Available: Full-Time, 40 hours/week\nRequired Qualifications:\nEducation:\nHigh school diploma or equivalent.\nExperience:\n0 - 3 years of administrative support experience. \nProficient in at least one Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Access).\nBasic knowledge of general/standard administrative functions and of department policies and procedures.\nKnowledge of medical terminology for transcription.\nPhysical and Mental Requirements and Working Conditions:\nNormal office environment.\nOccasional lifting of up to 25 pounds, bending, standing and walking.\nDemonstrates ability to work independently in a detail-oriented environment where multi-tasking and deadlines are in place.\nGood communication and interpersonal skills to effectively communicate with internal staff, managers, visitors and patients.\nTact and discretion in all interactions internally and externally.\nWhat you will do:\nProvides comprehensive administrative and secretarial support to teams of physician, mid-level providers, and Triage RNs, utilizing critical thinking skills and knowledge of departmental and organizational policies and procedures in a fast paced, ever changing work environment.\nIndependently manages daily schedules and coordinates multiple calendars for providers in scheduling software (such as EPM and Outlook), ensuring the schedule is full, taking the initiative to rearrange the schedule as necessary, and informing the team of schedule changes.\nPerforms a variety of general secretarial and administrative duties such as copying, collating, running errands, assembling and distributing packets, mailings and memos. Also performs duties and tasks specific to the functions and needs of the department.\nMay coordinate arrangements for physician meetings, including scheduling, catering, preparing materials and agendas, recording and preparing minutes, and follow-up activities.\nAttend meetings as needed.\nWorks with confidential and highly sensitive information daily.\nAnticipates team needs and takes initiative to develop action plans to resolve daily challenges, using judgment and discretion.\nOn a daily basis, deals with staff, physicians, medical professionals, patients, visitors, and external customers, responding to inquiries regarding patient care, records, and other matters utilizing knowledge of organization and problem-solving skills. \n Directs incoming patient and physician office calls, working closely with the Team RN to answer a high volume of patient inquiries and process patient test results. Acts as an advocate for the patient for any concerns regarding appointments, plans of care, complaints, communicating normal test/procedure results. Schedules patient appointments for Michigan Heart, requiring attention to detail, knowledge of medical terminology, patient demographics, insurance verification and eligibility. Schedules and coordinates cardiology testing as needed. \nAccurately schedules appointments, gathering the proper information needed to complete the appointment.\nMaintains accurate patient demographics in the EHR/EPM including insurance.\nUtilizes information on insurance par lists. Knowledge of when an insurance authorization is needed and where to obtain it.\nOutpatient Clinic/Testing: Proactive collaboration with Providers, MAs in clinic and Testing Staff.\nMonitors Triage task box to assure all requests/follow up questions are addressed. Provides accurate/concise triage messaging and tasking. Participates in obtaining any information needed by the Physician, MLP and/or RN to complete patient care tasks.\nCompose patient correspondences as needed.\nProvides support for the front desk, procedure schedulers and call center when questions arise regarding policy and procedures.\nOur Commitment\nRooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.","description_format":"text","description_chars":5372,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-30T04:19:43Z"},{"event":"close","at":"2026-11-03T20:14:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-11-15T09:21:55+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/trinity-health-administrative-assistant-i","json_url":"https://alion.io/job/trinity-health-administrative-assistant-i.json","meta":{"generated_at":"2026-11-15T20:57:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15727,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13921},"rest":"https://alion.io/mcp/rest/get_company?id=13921"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrinity-health-administrative-assistant-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrinity-health-administrative-assistant-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrinity-health-administrative-assistant-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trinity-health-administrative-assistant-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrinity-health-administrative-assistant-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3502857}},{"tool":"search_jobs","arguments":{"company":"trinity-health.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3502857},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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