{"id":402234,"url":"https://alion.io/job/trinity-health-customer-care-representative","title":"Customer Care Representative","company":{"id":13921,"name":"Trinity Health","domain":"trinity-health.org","url":"https://alion.io/company/trinity-health","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":168,"ghost_share":0.006,"stale_share":0,"repost_share":0.024,"time_to_fill_p50_days":7,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ann Arbor, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":289},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T02:31:13Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":57},"description":"Employment Type:\nFull timeShift:\nDescription:\nThis position is 100% on-site; there is no option to work remotely.\nCustomer Care Representative I\nDepartment: Regional Call Center\nLocation: Trinity Health Ann Arbor\nTotal Rewards and Benefits:\nCompetitive compensation, DAILYPAY\nBenefits effective Day One! No waiting periods.\nFull benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-Term Disability\nRetirement savings plan with employer match and contributions\nOpportunity for growth and advancement throughout Trinity Health\nTuition Reimbursement\nPosition Purpose:\nWorking in a call center environment, will respond to inbound calls as well as initiate outbound calls, offering information and answering questions to assist patients and their families navigating the healthcare experience. May also assist internal customers.\nShifts Available: 7a-3:30p and 3p-11:30p\nStatus Available: Full-time, 40 hours/week\nRequired Qualifications:\nEducation\nHigh school education or GED equivalent.\nExperience\n2+ years of customer service experience, preferably in a healthcare call center environment or operator console with experience in data entry and call documentation.\nPhysical and Mental Requirements and Working Conditions:\nProficient in operating a standard desktop and Windows based computer system, including but not limited to, EMR, Microsoft Office, Intranet. \nAbility to use other call center software as required while performing the essential functions of the job.\nExcellent communication skills in both written and verbal forms, including proper phone etiquette.\nAbility to work a flexible schedule during assigned shift and cover absences on other shifts as needed. \nAbility to work effectively with various levels of organizational members and diverse populations including staff, leadership, physicians, patients, and family members.\nAble to multi-task; Ability to function calmly and efficiently in a fast-paced environment and during emergency situations. Work is frequently performed under pressure.\nAble to exercise judgment when responding to high-stress and emergency situations.\nAble to speak clearly, with a pleasant voice, using proper English grammar.\nAbility to sit for long periods of time, and process detailed information for 80% of work time.\nWhat you will do:\nUtilize verbal communication strategies and apply problem-solving skills to effectively elicit information to identify immediate needs of callers, including potential crisis calls; route calls to appropriate resource according to standard operating procedures and document per protocol.\nAnswer incoming and make outbound calls using both electronic and paper-based documentation systems.\nPerform overhead paging requests and public address announcements per protocol.\nProcess consult request for nursing and physician groups, adhering to established turnaround times.\nMonitor multiple emergency alarm systems, a dedicated 911 Emergency Line and Quick Call Weather Alert Radio.\nAccurately gather and verify demographic information using standard computer software and systems.\nDocument all call information accurately and according to approved operating procedures using multiple software applications.\nIdentify and employ alternative approaches to communicate with callers when encountering barriers and escalate as needed.\nAssist with assignment and distribution of pagers as needed; process for needed repairs when issues are identified.\nMaintain professionalism and a positive attitude at all times, even when dealing with difficult situations. \nOur Commitment\nRooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.","description_format":"text","description_chars":4177,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-09-06T00:47:14Z"},{"event":"close","at":"2026-09-09T20:15:54Z"},{"event":"reopen","at":"2026-10-23T22:29:02Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 19 · green card filings: 1","filings_12m":19,"filings_prev_12m":11,"green_card_filings_12m":1,"median_offered_wage_usd":97750,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":57,"expected_fill_days":7,"reasons":["conf:3","win:tail","crowd:junior,brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/trinity-health-customer-care-representative","json_url":"https://alion.io/job/trinity-health-customer-care-representative.json","meta":{"generated_at":"2026-10-29T06:18:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9569,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13921},"rest":"https://alion.io/mcp/rest/get_company?id=13921"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrinity-health-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrinity-health-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrinity-health-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trinity-health-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrinity-health-customer-care-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":402234}},{"tool":"search_jobs","arguments":{"company":"trinity-health.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":402234},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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