{"id":944444,"url":"https://alion.io/job/trinity-health-customer-service-specialist-hme-full-time-waterloo","title":"Customer Service Specialist HME-Full time- Waterloo","company":{"id":13921,"name":"Trinity-health","domain":"trinity-health.org","url":"https://alion.io/company/trinity-health","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":53,"ghost_share":0,"stale_share":0,"repost_share":0.019,"time_to_fill_p50_days":8,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-15T19:54:10Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-09-25T02:27:56Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Employment Type:\nFull timeShift:\nDay ShiftDescription:\nJob Description SummaryAt MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well.\nMercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments:\nMercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center\nMercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation\nMercyOne Oelwein Medical Center, Community Level IV Trauma Designation\nWith more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.\nMercyOne Medical Group - Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.\nJoin theMercyOneFamily!We are looking to hireaCustomer Service Specialist HME.\nYou will Assistscustomers, referralsourcesand hospital departments in obtaining medical equipment for our patients. Responsible for fitting patients with products such as diabetic shoes, compression stockings, walkers,canesand nebulizers.Assistspatients and referral sources through intake process and insurance verification. Ensures regulatory requirements are met. Applies suggestive selling principles when customers want topurchasecash sale items. Utilizes computer software to enterappropriate dataas well as document patient education/safety whenindicated. Effectively describes basic understanding of HME items sold by our company including set up, delivery, education/useand routine cleaning/maintenance. Communicates patients' needs to appropriate disciplines within the care team. Assesses patients forsafetyincluding environmental safety when making home deliveries while on call.\nSchedule:\nMonday-Friday 8:30-5:00 with on call rotating after training is completed. You will work Monday-Wednesday in Waterloo and will cover in Evansdale Thursday & Friday.\nGeneral Requirements:\nWill need to be open to diabetic shoe fitting training, job entails assisting customers with orders, fitting for shoes, compression stockings, walkers, and other home care items. Customer service experience preferred. Will be pt/customer facing at all times in job.\n\nAssistspatients/customers in obtaining correct medical equipment to meet needs - assess for safe use.\n\nBe able todemonstratetypes of equipment and appropriatesetup/use to customers who call or walkin toour showroom.\n\nFit patient withappropriate productbased on physician orders and patient needs.\n\nEncourage purchase of retail itemstopatients who might be looking for something extra.\n\nObtain insurance information - data entry intocomputersystem. Verifybenefitsas needed.\n\nUtilize HME computer system - enterappropriate datafor purchase or rental based on item.\n\nDocument safety anduseeducation.\n\nWill need to be open to diabetic shoe fitting training, job entails assisting customers with orders, fitting for shoes, compression stockings, walkers, and other home care items. Customer service experience preferred.\n\nWill be pt/customer facing at all times in job.\n\nMINIMUM QUALIFICATIONS\nBasic Skill Set\n\nHME experience preferred\n\nValid IA driver’s license and an acceptable Motor Vehicle Report (MVR).\n\nHigh language, high math, highreasoning ability.\n\nPersonal computer, 10-key calculator, Microsoft Office, database software.\n\nAbility to work with diverse groups of people.\n\nColleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughoutthe system!\nVisitMercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth Systemcircleofcare.\nOur Commitment\nRooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.","description_format":"text","description_chars":4753,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Clinics"],"lifecycle":[{"event":"open","at":"2026-09-15T19:54:10Z"}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.555,"p_room":0.55,"age_days":8,"expected_fill_days":8,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/trinity-health-customer-service-specialist-hme-full-time-waterloo","json_url":"https://alion.io/job/trinity-health-customer-service-specialist-hme-full-time-waterloo.json","meta":{"generated_at":"2026-09-25T03:35:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3952,"day_limit":5000,"remaining_today":1048,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}