{"id":3011741,"url":"https://alion.io/job/trinity-health-dispatcher-3","title":"Dispatcher","company":{"id":2293466,"name":"Trinity Health","domain":"trinityhealth.org","url":"https://alion.io/company/trinityhealth-org","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minot, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T15:33:47Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T09:21:42Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Position Summary:\nThe Transfer Center Dispatcher supports safe, timely, and efficient patient movement throughout the Trinity Health system, playing a key role in coordinated care delivery. This role includes non-emergent ground ambulance dispatching, air medical dispatching with continuous flight following, and facilitation of patient transfers from outside facilities. Working closely with clinical teams, transport services, and external partners, the Dispatcher helps ensure smooth communication, accurate coordination, and reliable transfer operations. The position contributes to a collaborative, fast-paced environment focused on patient safety, responsiveness, and effective system-wide care coordination.\nKey Responsibilities:\nGround Ambulance Dispatch (Non-Emergent) Receive, schedule, and dispatch non-emergent ground ambulance transports.\nPrioritize calls based on urgency, logistics, and resource availability.\nMaintain communication with EMS crews and monitor transport progress.\nDocument dispatch activity in real time. Air Medical Dispatch & Flight Following Dispatch air medical assets by safety and operational guidelines.\nPerform continuous flight following and maintain situational awareness.\nCommunicate with pilots, medical crews, aviation vendors, and facilities.\nTrack aircraft status, weather, crew availability, and mission times.\nPatient Transfer Coordination Answer incoming transfer requests from referring facilities.\nGather essential medical/logistical information for clinical decision-makers.\nFacilitate communication between referring and accepting providers.\nCoordinate with bed placement and transport teams.\nDocument all transfer steps accurately.\nCommunication & Customer Service Provide professional, courteous customer service to internal and external partners.\nMaintain composure during high-pressure or time-sensitive situations.\nServe as a communication hub across multiple departments.\nOperational & Administrative Duties Keep detailed records of all calls, dispatch actions, and communications.\nFollow Trinity Health policies and regulations, including HIPAA and EMTALA Participate in training, quality reviews, and process improvement.\nQualifications\nLicenses and Certifications Required:\nNone.\nEducational Requirements:\nHigh School diploma or GED preferred.\nExperience Requirements:\nPrevious experience in EMS or equivalent medical training preferred; call center/dispatch center experience preferred.\nSpecial Skills or Training Requirements:\nCommunication skills, manual dexterity, visual and hearing acuity, legible handwriting, efficient with various computer applications, self motivated, goal oriented, and the ability to work independently without close supervision.\nMust be able to multitask including phones, visitors into the communication center and other distractions. Must be able to organize efficiently and prioritize effectively.\nAbility to remain calm during critical situations.\nPhysical Requirements:\nThe Dispatcher requires the ability to perform administrative and office based duties, including sitting for 6-8 hours per shift with intermittent standing and walking; frequent keyboarding, phone use, and handling of documents; and fine motor skills needed for computer and office equipment operation. Team members may occasionally need to lift or move up to 20 pounds of materials or office supplies. Adequate vision, hearing, and communication abilities are essential for effective performance of job responsibilities.\nEnvironmental Requirements:\nWork is performed in an office environment, with potential exposure to noise from office equipment, shared workspaces, and frequent interruptions. Responsibilities may require working in reception areas, meeting rooms, or other administrative spaces and using computers and related technology for extended periods. Strict confidentiality of patient, employee, and organizational information must be maintained at all times.","description_format":"text","description_chars":3941,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-21T15:33:47Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.667,"p_room":0.578,"age_days":5,"expected_fill_days":5,"reasons":["conf:7","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/trinity-health-dispatcher-3","json_url":"https://alion.io/job/trinity-health-dispatcher-3.json","meta":{"generated_at":"2026-10-28T01:39:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2156,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2293466},"rest":"https://alion.io/mcp/rest/get_company?id=2293466"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrinity-health-dispatcher-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrinity-health-dispatcher-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrinity-health-dispatcher-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trinity-health-dispatcher-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrinity-health-dispatcher-3"}]}