Manager of Hospitality
Employment Type:
Full timeShift:
Day ShiftDescription:
Director of Hospitality
Woodland Village | Brighton, MI
Are you passionate about creating exceptional experiences and building meaningful relationships? Woodland Village, located on the beautiful St. Joseph Mercy Brighton campus, is seeking a dynamic Director of Hospitality to help elevate the resident experience and lead a culture of service excellence.
In this highly visible leadership role, you will serve as the heart of our community, creating an atmosphere of warmth, connection, and outstanding customer service for residents, families, team members, and visitors. You will lead hospitality initiatives, oversee admissions and census management, strengthen community partnerships, and drive innovative programs that enhance resident satisfaction and engagement.
What You'll Do:
Lead and champion a hospitality-first culture throughout the community
Oversee the admissions process, resident onboarding, and census growth initiatives
Build strong relationships with residents, families, referral partners, and community organizations
Develop and implement creative hospitality and customer service programs
Collaborate with leadership to enhance the overall resident experience
Host community events and promote Woodland Village within the local community
Coach, mentor, and support team members to deliver exceptional service
What You'll Bring:
Bachelor's degree or equivalent experience
2+ years of experience in hospitality, customer service, community relations, senior living, or a related field
Strong leadership, presentation, and relationship-building skills
A passion for creating memorable experiences and exceeding expectations
Experience in senior living, healthcare, or hospitality is a plus
At Woodland Village, you'll have the opportunity to make a lasting impact while helping residents live life to the fullest in a welcoming and vibrant community.
Join us and help redefine hospitality in senior living. Apply today!
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.