Patient Service Representative Coughlin Foot and Ankle
Employment Type:
Full timeShift:
Day ShiftDescription:
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.We are looking for agenuine, friendly, and empathetic self-starter to join the team at our Coughlin Foot and Ankle Clinic!
As a Patient Service Representative, you will play a significant part in creatinga greatexperiencefor patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You willbe responsible forchecking in patients for appointments, collecting patient co-pays, answering telephones, takingaccuratemessages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information.
Our ideal candidate is friendly, detail-oriented, a quicklearnerand has a passion for providinga high-quality customer service experience to our patients. He or she will also need toutilizeexcellent communication skills while communicating with patients and families. The ability to provide superior customer service whileutilizingindependent decision-making skills will be essential in this position.
POSITION DETAILS:
This Full-Time position will have a schedule of Monday - Thursday from 7:45AM - 4:30PM (or similar) and Friday from 7:30AM - 1:00PM. This position will support a team of 6 providers and 3 APPs. The Coughlin Foot and Ankle clinic is located at 1075 N Curtis Rd #300, Boise, ID 83706.
MINIMUM QUALIFICATIONS:
High School Diploma or equivalent preferred.
Previouscustomer service experiencerequired. Healthcare experiencepreferred. Electronic health record (EHR) experiencea plus. Medical terminologypreferred.
Experience with process improvement or lean philosophy preferred.
ESSENTIAL FUNCTIONS:
Knows, understands, incorporates, anddemonstratesthe Organization's Mission, Vision, and Values in behaviors, practices, and decisions
Protects patients’ rights bymaintainingconfidentiality of personal and financial information and follows guidelines for HIPPA regulations
Maintains operations by following policies and procedures and reports needed changes
ADDITIONAL DUTIES:
Acknowledges and greets patientsimmediately, providing a positive customer service experience
Registers patients for appointments and completes paperwork
Verifies and updates existing patient and insurance information
Keeps patient appointments on schedule by notifying provider of patient’s arrival
Informs patientsimmediatelyof delays, explains why, and theanticipatedwait time
Collect, record, and communicate topatientstheir responsible balances for visit, diagnostic testing, supplies, etc.
Maintain knowledge of different payer practices and deductibles
Assistpatients with all aspects of Financial Assistance Paperwork
Control credit extended to patients via a payment plan
Maintain business office inventory and equipment and order supplies
Maintaina neat work area including the reception area
Follow Cash Control Policy and Procedure andbalancesdaily financial activities. Ensure collection of payments at time of service
About Saint Alphonsus:
Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
Visitwww.saintalphonsus.org/careers to learn more about the benefits,cultureand career development opportunities available to you at Saint Alphonsus Health System.
Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness,dignityand respect. We are committed torecruitandretaina diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individualwith regard torace, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.