Patient Service Representative PRN Baker City
Employment Type:
Part timeShift:
Day ShiftDescription:
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.We are looking for agenuine, friendly, and empathetic self-starter to join the team at our STARS Baker City Clinic.
As a Patient Service Representative, you will play a significant part in creatinga greatexperiencefor patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You willbe responsible forchecking in patients for appointments, collecting patient co-pays, answering telephones, takingaccuratemessages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information.
Our ideal candidate is friendly, detail-oriented, a quicklearnerand has a passion for providinga high-quality customer service experience to our patients. He or she will also need toutilizeexcellent communication skills while communicating with patients and families. The ability to provide superior customer service whileutilizingindependent decision-making skills will be essential in this position.
POSITION DETAILS:
This is a PRN role that will help provide staffing coverage as needed at the Baker City Hospital location. PRN employees are typically required to work at least 3 shifts a month but may cover more as desired/available. Shifts are typically between the hours of 6:00AM - 6:00PM, Monday through Friday. The Baker City Clinic is located at 3325 Pocahontas Rd, Baker City, OR 97814.
This role will provide coverage for the STARS Clinic (rehabilitative services) as well as the main hospital registration team and will be cross trained in multiple areas.
MINIMUM QUALIFICATIONS:
High School Diploma or equivalent preferred.
Previouscustomer service experiencerequired. Healthcare experiencepreferred. Electronic health record (EHR) experiencea plus. Medical terminologypreferred.
Experience with process improvement or lean philosophy preferred.
ESSENTIAL FUNCTIONS:
Knows, understands, incorporates, anddemonstratesthe Organization's Mission, Vision, and Values in behaviors, practices, and decisions
Protects patients’ rights bymaintainingconfidentiality of personal and financial information and follows guidelines for HIPPA regulations
Maintains operations by following policies and procedures and reports needed changes
ADDITIONAL DUTIES:
Acknowledges and greets patientsimmediately, providing a positive customer service experience
Registers patients for appointments and completes paperwork
Verifies and updates existing patient and insurance information
Keeps patient appointments on schedule by notifying provider of patient’s arrival
Informs patientsimmediatelyof delays, explains why, and theanticipatedwait time
Collect, record, and communicate topatientstheir responsible balances for visit, diagnostic testing, supplies, etc.
Maintain knowledge of different payer practices and deductibles
Assistpatients with all aspects of Financial Assistance Paperwork
Control credit extended to patients via a payment plan
Maintain business office inventory and equipment and order supplies
Maintaina neat work area including the reception area
Follow Cash Control Policy and Procedure andbalancesdaily financial activities. Ensure collection of payments at time of service
About Saint Alphonsus:
Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
Visitwww.saintalphonsus.org/careers to learn more about the benefits,cultureand career development opportunities available to you at Saint Alphonsus Health System.
Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness,dignityand respect. We are committed torecruitandretaina diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individualwith regard torace, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.