{"id":2051093,"url":"https://alion.io/job/trinity-health-referral-representative-2","title":"Referral Representative","company":{"id":13921,"name":"Trinity Health","domain":"trinity-health.org","url":"https://alion.io/company/trinity-health","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":151,"ghost_share":0.007,"stale_share":0,"repost_share":0.02,"time_to_fill_p50_days":7,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Francis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":602},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-07T21:42:38Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-24T20:47:57Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Employment Type:\nFull timeShift:\nDay ShiftDescription:\nPosition Purpose:\nWorking under the direction of the Referrals Supervisor, this position is responsible providing a variety of support services which are essential to the efficient operation of the organization’s referral process. Works closely with the clinical department staff as well customer service staff in the offices.\nWhat you will do:\nProcess and maintain the electronic Epic Referrals Workqueue prescreening for completeness of information, urgency, and other designated criteria \nCompletes pre-authorization workflows as required. Contact insurance companies to ensure prior approval requirements are met. \nReviews and updates patient registration for membership eligibility and PCP selection. \nEnters referrals into the system per Trinity Health Of NE MGPS per protocols and provides feedback to ordering provider as needed. \nInforms maintenance analyst/ resource library of payor, benefit specific information and provider contact information updates accordingly \nAnswers incoming phone calls as required to assist all internal and external customers by offering guidance and support for referral related questions, process and problems. \nOther duties as assigned by Manager and Supervisor \nMinimum Qualifications:\nHigh Diploma or equivalent \nMinimum of three (3) years’ experience in healthcare preferred. Experience within a medical office or billing department preferred. Medical terminology preferred. Knowledge of patient billing preferred. \nProficiency with all Microsoft products (Word, Excel, Power Point and Outlook) required. EPIC experience preferred. \nExcellent organizational skills and ability to multi-task. Excellent oral and written communication skills. Ability to evaluate and manage multiple priorities and demonstrate follow-through. \nCompensation and Benefits\nAt Trinity Health Of New England, we understand that the success of our organization is directly related to our hardworking, compassionate, and dedicated colleagues who contribute their time and skills to help transform healthcare. That's why we've compiled a competitive, comprehensive compensation and benefits package that offers our colleagues protection and peace of mind, both at home and at work.\nPay Range: $18.05 - $25.60\nPay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.\nOur comprehensive benefits package includes:\n· Medical, Dental, Prescription Drug and Vision Coverage\n· Retirement Savings Program with Employer Match\n· Time Off - may include Paid Time Off, Vacation, Sick Time, and Holidays\n· Tuition Reimbursement and Professional Development Opportunities\n· Basic and Supplemental Life and AD&D Insurance\n· Well-being Initiative\n· Career Growth and Advancement Opportunities within Trinity Health\nPosition Highlights and Benefits:\n40 hours, Day shift \nGreat benefits effective day 1! \nCompetitive pay!\nGrowth Opportunities!\nInclusive Culture!\nWe are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.\nOur Commitment\nRooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.","description_format":"text","description_chars":4035,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-07T21:42:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 19 · green card filings: 1","filings_12m":19,"filings_prev_12m":11,"green_card_filings_12m":1,"median_offered_wage_usd":97750,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.587,"p_room":0.35,"age_days":16,"expected_fill_days":7,"reasons":["conf:0","win:tail","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/trinity-health-referral-representative-2","json_url":"https://alion.io/job/trinity-health-referral-representative-2.json","meta":{"generated_at":"2026-10-24T21:08:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30925,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13921},"rest":"https://alion.io/mcp/rest/get_company?id=13921"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrinity-health-referral-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrinity-health-referral-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrinity-health-referral-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trinity-health-referral-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrinity-health-referral-representative-2"}]}