{"id":2926449,"url":"https://alion.io/job/trinity-health-senior-front-desk-associate-2","title":"Senior Front Desk Associate","company":{"id":13921,"name":"Trinity Health","domain":"trinity-health.org","url":"https://alion.io/company/trinity-health","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":168,"ghost_share":0.006,"stale_share":0,"repost_share":0.024,"time_to_fill_p50_days":7,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Schenectady, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":263},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-30T02:02:33Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Employment Type:\nFull timeShift:\nDay ShiftDescription:\nSenior Registration (Front Desk) Associate - Full-time - Schenectady, NY\nIf you are looking for an administrative position in Schenectady, full-time, this could be your opportunity! Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 624 McClelland Street.\nPosition Highlights:\nQuality of Life: Where career opportunities and quality of life converge\nAdvancement: Strong orientation program, generous tuition allowance and career development\nWork/Life: Monday to Friday Office Hours \nWhat you will do:\nThe Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. The Senior Registration Associate will perform all job functions in a courteous and professional manner consistent with the mission and core values of St Peter’s Health Partners Medical Associates.\nPerform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows:\nScheduling and registration\nCheck-in\nCheck-out\nCharge entry/claims\nEnd of day processes\nGeneral duties including but not limited to:Document processing\nScanning\nInbox monitoring\n\nResponsibilities:\nEnsure distribution of work throughout the team is sufficient to meet daily schedules\nDisplay leadership qualities\nManages daily staffing needs in coordination with office and float pool managers\nServe as a mentor and role model to all colleagues\nSchedules patient appointments to maximize patient access.\nHandles all incoming calls and directs appropriately.\nRegisters patient, obtains necessary consent forms and patient demographic data.\nCollects co-pay at check-in/or check-out when applicable. Documents monies collected and generate patient receipts.\nActs as liaison between patients and clinical staff; monitors for delays and informs patient.\nSchedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests.\nObtains pre-authorizations for diagnostic testing for specialist office visits as assigned.\nObtains referrals for specialist office visits.\nConsistently and accurately passes charges in accordance with office policies and procedures.\nInformation Processing: Understands and performs parsing process on a daily basis to electronically file information into the Electronic Medical Record. Parses accurately in compliance with expected standards.\nMaintains patient confidentiality and adheres to HIPAA regulations. \nWorks cooperatively with all team members to ensure quality patient care at all times.\nCommunicates respectfully and effectively with providers, clinical staff, colleagues, managers and others.\nCross covers other areas needed\nWhat you will need:\nStrong leadership skills required\nAssociate’s degree preferred, High School Diploma/Equivalent Required\nDemonstrated proficiency with Microsoft Office product and other computer applications\nDemonstrated experience with delivering successful customer service\nDemonstrated experience with handling multiple priorities in a deadline driven environment.\nManaging difficult customers respectfully and without confrontation\nPrevious medical office experience preferred\nAbility to lift 25 lbs.\nPay Range: $ 18.50 - $23.90\nPay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.\nOur Commitment\nRooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.","description_format":"text","description_chars":4244,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-20T13:38:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.718,"p_room":0.35,"age_days":14,"expected_fill_days":7,"reasons":["conf:3","wave","win:tail","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/trinity-health-senior-front-desk-associate-2","json_url":"https://alion.io/job/trinity-health-senior-front-desk-associate-2.json","meta":{"generated_at":"2026-10-30T03:34:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4789,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13921},"rest":"https://alion.io/mcp/rest/get_company?id=13921"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrinity-health-senior-front-desk-associate-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrinity-health-senior-front-desk-associate-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrinity-health-senior-front-desk-associate-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trinity-health-senior-front-desk-associate-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrinity-health-senior-front-desk-associate-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2926449}},{"tool":"search_jobs","arguments":{"company":"trinity-health.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2926449},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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