{"id":4038125,"url":"https://alion.io/job/trinity-health-switchboard-operator-2","title":"Switchboard Operator","company":{"id":13921,"name":"Trinity Health","domain":"trinity-health.org","url":"https://alion.io/company/trinity-health","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":227,"ghost_share":0.004,"stale_share":0,"repost_share":0.018,"time_to_fill_p50_days":7,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Silver Spring, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T21:18:06Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T23:13:31Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Employment Type:\nPart timeShift:\nRotating ShiftDescription:\nJob Title: Switchboard Operator\nEmployment Type: Per Diem Weekends\nShift: Varied Shifts\nLocation: Holy Cross Hospital\nAs a Switchboard Operator you will:\nFacilitate and coordinate voice communications between hospital personnel, the outside community, police, fire and rescue agencies, and the medical community. \nOperate and maintain all centralized telecommunications equipment to include: 1) telephone equipment, 2) paging equipment, 3) alarm equipment, 4) TDD equipment. \nAct as information liaison for hospital schedules and procedures, events and activities, and patient information. Respond and triage in-house emergency codes and hospital emergency alarms. Respond and triage Home Care and Hospice for after-hour patient contacts.\nSupport the mission of Holy Cross Health and Trinity Health.\nMinimum Qualifications:\nExperience with Windows 2000 and basic computer knowledge.\nMinimum of 1 years’ experience in a service provider environment preferred.\nMust posses strong customer service skills.\nMust possess excellent interpersonal and strong verbal communications.\nMust be tactful, self-controlled, and poised at all times.\nMust be reliable.\nRequires visual acuity sufficient to read computer screens on a continuous basis.\nRequires manual dexterity sufficient for daily use of a PC and fax, to lock/unlock-controlled areas/panels, and to complete written documentation.\nMust be able to be ambulatory, able to climb stairs and carry and move light office equipment.\nIn emergencies, departmental or hospital, must be available 24 hours if required.\nMust be detail oriented.\nRequired to speak fluently in Spanish and English.\nPosition Highlights:\nWork/Life balance with flexible schedules. \nFree onsite parking. \nOur mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all. \nReferral Rewards Program \nHoly Cross Health is a Catholic, not-for-profit health system that serves the two most populous counties in Maryland, Montgomery and Prince George’s, with a commitment to being the most trusted provider of health-care services in the area. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs. Specialty care, home care and hospice services round out Holy Cross Health’s high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms.\nHoly Cross Health is an Equal Employment Opportunity (EEO) employer.\nQualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.\nOur Commitment\nRooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.","description_format":"text","description_chars":3778,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-11-10T21:18:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":152500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":7,"reasons":["conf:1","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/trinity-health-switchboard-operator-2","json_url":"https://alion.io/job/trinity-health-switchboard-operator-2.json","meta":{"generated_at":"2026-11-13T01:18:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2847,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13921},"rest":"https://alion.io/mcp/rest/get_company?id=13921"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrinity-health-switchboard-operator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrinity-health-switchboard-operator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrinity-health-switchboard-operator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trinity-health-switchboard-operator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrinity-health-switchboard-operator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4038125}},{"tool":"search_jobs","arguments":{"company":"trinity-health.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4038125},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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