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create, update, and maintain process and procedure documentation as needed.\nSupport Microsoft Teams conference rooms, ensuring reliable meeting room functionality and assisting users with audio, video, and room system issues.\nApply and support Windows security baselines, BitLocker, and device compliance policies to maintain secure and compliant endpoint configurations.\nAdhere to SOC 2 compliance requirements, including secure handling of systems, data, and change-control practices.\nCollaborate with Desktop Support Specialists, Systems Administrators, and other IT teams to resolve complex or escalated issues.\nProactively identify recurring support issues and recommend process, documentation, or system improvements.\nRequirements: \nEducation: Bachelor’s degree in computer science required but not mandatory.\nWork Experience: 3-5 years of hands-on experience in service desk, desktop support within a professional environment.\nTechnical Skills (Preferred)\nDesktop and Laptop hardware; workstation accessories \nStrong remote troubleshooting skills \nWindows 11 / Mac OS\nAntivirus management\nO365 administration and troubleshooting\nITSM/ITIL-based ticketing systems - Preferably ServiceNow\niOS & Android device support\nBasic Network knowledge\nPrinter troubleshooting\nActive Directory fundamentals and basic administration\nBasic understanding of Office 365 Administration\nRemote support tools (e.g., Bomgar)\nAdditional Skills\nStrong verbal and written communication skills\nExcellent customer service mindset\nAbility to work collaboratively and manage multiple priorities\nThe ideal candidate works well independently with minimal supervision, is a strong team player, eager to learn, hard-working, flexible, and able to provide quality support.","description_format":"text","description_chars":2524,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Healthcare & Life Sciences Consulting","Pharma Marketing & Medical Communications"],"lifecycle":[{"event":"open","at":"2026-10-16T11:58:29Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":45,"reasons":["conf:12","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/trinity-life-sciences-desktop-support-specialist","json_url":"https://alion.io/job/trinity-life-sciences-desktop-support-specialist.json","meta":{"generated_at":"2026-10-17T18:54:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1992,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1874379},"rest":"https://alion.io/mcp/rest/get_company?id=1874379"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrinity-life-sciences-desktop-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrinity-life-sciences-desktop-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrinity-life-sciences-desktop-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trinity-life-sciences-desktop-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrinity-life-sciences-desktop-support-specialist"}]}