{"id":3713853,"url":"https://alion.io/job/trintech-application-support-i-2","title":"Application Support I","company":{"id":2212182,"name":"Trintech","domain":"trintech.com","url":"https://alion.io/company/trintech","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T04:47:26Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Description\nESSENTIAL DUTIES AND RESPONSIBILITIES\nThe essential functions include, but are not limited to the following:\nWorks with customers to identify, troubleshoot, and solve issues being reported.\nWorks cross functionally with other team resources to efficiently resolve reported issues from customers, as well as appropriately escalating complex issues to SME's, SaaS team, and technical experts.\nProvide excellent support for at least one Trintech application.\nMonitor and maintain Key Performance Indicators (KPI) to ensure alignment with business objectives.\nWork a rotating Saturday and regional Holiday shift as needed.\nMINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)\nBA/BS in Computer Science, Business Information Systems, Accounting, Finance, or\nequivalent software support experience required.\n0-2 year of customer service experience in a SaaS Software environment desired.\nStrong verbal and written communication skills required.\nExceptional deductive reasoning and analytical skills\nBasic/intermediate SQL knowledge and GenAI Prompt Engineering required.\nExperience using Salesforce or other CRM ticketing systems.\nKnowledge of Microsoft Office products.\nProven ability to maintain KPIs at or above group average on a quarterly basis required.\nLearning & Development Proficiency\nActive Listening: Listen to understand issues.\nCollaboration: Work well with others to achieve results.\nCommunication: Share and receive information promptly and professionally.\nCustomer Focus: Address customer needs timely and respectfully.\nDevelopment: Enhance knowledge, skills, and abilities.\nFunctional Acumen: Demonstrate job-related competencies.\nTime Management: Plan and manage tasks effectively.\nProblem Solving: Overcome obstacles to find solutions.\nWORK ENVIRONMENT\nAt Trintech, we offer a flexible work environment that includes both remote and corporate settings. Our inclusive and collaborative culture, supported by advanced technology, ensures seamless communication and productivity. This position will be a hybrid position working both from the corporate office and from your home office.\nNOTE\nThis job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.\nTo perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.\nWhat We Offer\nOpen paid time off\n\nHybrid schedule\n\nComprehensive healthcare and wellness programs\n\n100% company-paid volunteer time\n\n401k with a company match\n\nPet Insurance\n\nTuition/Continuing Education reimbursement program\n\nAt our core, Trintechers stand committed to fostering a culture rooted in our core values - Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.\nShould you require (or need) accommodations throughout any stage of the recruitment process, please provide your requirements to  and we will work with you to accommodate your needs.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nTrintech Inc., is a participant in the federal E-Verify program. This program allows employers to confirm the eligibility of their employees to work in the United States through an electronic verification process\".\nAs required by law, we will verify the identity and employment eligibility of all persons hired to work at Trintech. For more information about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. 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