{"id":1309320,"url":"https://alion.io/job/trintech-application-support-i","title":"Application Support I","company":{"id":2212182,"name":"Trintech","domain":"trintech.com","url":"https://alion.io/company/trintech","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-09-26T22:10:20Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Description\nTrintech is an award-winning AI-driven Fintech SaaS organisation transforming the way finance teams operate.\nThe Application Support I is an entry-level role which works directly with Accounting and IT professionals across several countries whose firms utilize Trintech solutions.\nThis customer-facing role provides first-tier application support to customers via phone, web or email communications and confirms appropriate solutions effectively meet and exceed customer expectations.\n WHAT YOU WILL DO\nThe essential functions include, but are not limited to the following:\nWorks with customers to identify, troubleshoot, and solve issues being reported.\n\nWorks cross functionally with other team resources to efficiently resolve reported issues from customers, as well as appropriately escalating complex issues to SME's, SaaS team, and technical experts.\n\nProvide excellent support for at least one Trintech application.\n\nMonitor and maintain Key Performance Indicators (KPI) to ensure alignment with business objectives.\n\nWork a rotating Saturday and regional Holiday shift as needed.\n\nWHO YOU ARE\nBachelors in Computer Science, Business Information Systems, Accounting, Finance, or equivalent software support experience required.\n\n1-3 years of customer service experience in a SaaS Software environment desired.\n\nStrong verbal and written communication skills required.\n\nExceptional deductive reasoning and analytical skills\n\nBasic/intermediate SQL knowledge and GenAI Prompt Engineering required.\n\nExperience using Salesforce or other CRM ticketing systems.\n\nKnowledge of Microsoft Office products.\n\nProven ability to maintain KPIs at or above group average on a quarterly basis required.\n\nAt our core, Trintechers stand committed to fostering a culture rooted in our core values - Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.","description_format":"text","description_chars":2156,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-09-26T15:20:18Z"}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.564,"p_room":0.55,"age_days":34,"expected_fill_days":30,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-09-27T00:48:47Z"},"pay":null,"html_url":"https://alion.io/job/trintech-application-support-i","json_url":"https://alion.io/job/trintech-application-support-i.json","meta":{"generated_at":"2026-09-27T00:48:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":737,"day_limit":5000,"remaining_today":4263,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}