{"id":4074676,"url":"https://alion.io/job/trio-mobil-technical-support-specialist","title":"Technical Support Specialist","company":{"id":688957,"name":"Trio Mobil","domain":"triomobil.com","url":"https://alion.io/company/triomobil","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Istanbul, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T14:48:10Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T13:49:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Trio Mobil\nTrio Mobil is a technology company dedicated to preventing accidents and improving efficiency in industrial operations with the mission of helping every employee return home safely. As a pioneer in AI and IoT-based Industrial Safety Solutions, Trio Mobil delivers innovative technologies for real-time risk detection and proactive safety management, enabling safer and smarter workplaces.\nWith 1,000,000+ connected devices, we serve 20,000 customers providing turn-key solutions to multinational brands in 65 countries across 5 continents. Headquartered in the United States, Trio Mobil operates globally across Europe, MEA, and APAC, supported by branch offices, distributors, and comprehensive after-sales assistance.\nOur team of 250+ professionals, including 60+ in R&D, ensures all intellectual property is developed and produced in-house, delivering innovation and reliability worldwide.\nRequirements\nJOB DESCRIPTION\nTake an active role in both Customer Success and Customer Support departments,\n\nHandle all incoming support requests from global and local (TR) customers, take necessary actions for resolution, and follow up until full resolution is achieved,\n\nProvide timely response and resolution within established SLA (Service Level Agreement) targets to ensure maximum customer satisfaction,\n\nKeep customers updated and informed throughout all workflows and processes,\n\nPlay an active role in Customer Success processes, taking proactive measures to deliver an excellent customer experience,\n\nAttend customer meetings, provide guidance through remote support when necessary, or accurately isolate and address issues,\n\nProvide technical support to field technicians and field engineers whenever required,\n\nAnalyze recurring issues or feature requests received from customers and report them regularly to the Product and R&D teams.\n\nREQUIREMENTS\nStrong analytical thinking and advanced problem-solving skills,\n\nBachelor’s degree (preferably in Electronic & Communication Engineering, Computer Engineering, Industrial Engineering, or related fields),\n\n3+ years of experience in a customer-facing technical role within a technology company, preferably in IoT, software, SaaS, hardware, or telecommunications.\n\nFluent in both written and spoken English,\n\nStrong follow-up skills, with a customer-oriented and result-driven mindset,\n\nHighly organized and systematic work discipline,\n\nPassionate and enthusiastic about improving the customer experience,\n\nPrior experience in providing technical support for software or hardware products,\n\nProficiency in widely-used ticketing (case management) and remote desktop connection tools,\n\nAbility to multitask and manage time effectively when handling multiple tickets with different priority levels (P1, P2, etc.)\n\nInformation Regarding the Protection of Personal Data (KVKK)\nWithin the scope of your application, the personal data you provide to us will be processed solely for the purpose of evaluating your application and managing the recruitment process, in accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”). Your personal data will be protected with appropriate security measures. By submitting your application, you are deemed to have consented to the processing of your personal data within this scope.\nEquality, Diversity & Inclusion\nAt Trio Mobil, we are committed to building a diverse, inclusive, and equitable workplace. We welcome applications from all qualified candidates regardless of race, ethnicity, nationality, gender identity, sexual orientation, disability, age, religion, or any other protected characteristic.\nWe believe that different perspectives drive innovation, strengthen our culture, and help us create safer and smarter workplaces for everyone.\nIf you require any adjustments during the recruitment process, please let us know and we will be happy to support you.","description_format":"text","description_chars":3888,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IoT Platforms & Solutions","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-11T14:58:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:2","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/trio-mobil-technical-support-specialist","json_url":"https://alion.io/job/trio-mobil-technical-support-specialist.json","meta":{"generated_at":"2026-11-12T17:35:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36949,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688957},"rest":"https://alion.io/mcp/rest/get_company?id=688957"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftrio-mobil-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftrio-mobil-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftrio-mobil-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/trio-mobil-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftrio-mobil-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4074676}},{"tool":"search_jobs","arguments":{"company":"triomobil.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4074676},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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