UX Research Intern

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

Commitment: Minimum 5 days per week, for at least 6 months

You'll be joining the Content Centre team in Singapore, working closely with a Senior UX Researcher. Our team translate user insights into scalable content and product decisions and strategies behind millions of trips - from events and local guides to travel trends and end-to end itinerary planning. This internship is for someone who is curious about people, comfortable working with qualitative and quantitative data, and keen to see research shape travel products.

This internship offers a unique opportunity to:

• Support user research projects end to end, with mentorship and guidance from researchers and quality managers
• Work across multiple content products spanning markets globally, and collaborate with cross-functional stakeholders
• Build practical skills in study design, interviewing and research reporting

In this Role, you’ll get to

• Research delivery: Support user research studies aligned to business priorities and planning cycles - drafting research plans and discussion guides, recruiting participants, running interviews and usability tests, and maintaining internal repositories and documentation.
• Desk research: Aggregate insights from multiple sources, covering emerging trends within travel, the competitive landscape and user preferences across regional markets.
• Product metrics monitoring: Track how our content products perform, help investigate root causes, follow up on bugs and usability issues, and support improvements to product performance and user experience.
• Insight generation: Analyse user behaviour, attitudes, perceptions and experience to contribute to research reports - balancing user needs against business priorities and landing on insights the product teams can act on.
• Research culture: Help organise research read-outs and workshops to advocate for user insights and promote a user-centric culture within the company.

What You'll Need to Succeed

• Currently pursuing a Bachelor's degree in Psychology, Sociology, Statistics, Human-Computer Interaction, Service Design, Design or a related field, with a strong academic foundation.
• A genuine love of travel and an interest in industry or market trends.
• Strong execution and problem-solving skills - curious, self-driven and quick to learn.
• A clear communicator and team player who can work across business functions.
• Curiosity and empathy - a natural listener who is observant and can discern patterns and details from what users say and do.
• Confident using or learning data analysis tools.
• Available at least 5 days per week, for a minimum of 6 months.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Clickthe link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!