{"id":2467281,"url":"https://alion.io/job/triparound-customer-success-onboarding-associate","title":"Customer Success & Onboarding Associate","company":{"id":2571309,"name":"Triparound","domain":"triparound.com","url":"https://alion.io/company/triparound","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"TalentHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-10-13T13:14:03Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T11:24:42Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Role Facts\nEarly-Career Customer Operations | B2B SaaS and Hospitality Technology\nAthens, Greece | Hybrid | Full-time | Works closely with Customer Success and Account Management\nAbout Triparound\nTriparound is a B2B hospitality technology company building the operating and commerce platform for everything guests travel for beyond the room.\nWe help premium hotels, resorts, branded residences, villa groups, and other complex hospitality businesses manage and commercialize the services that shape the guest journey, including dining, wellness, transfers, activities, events, and more, through one operational and guest-facing system.\nThe Opportunity\nWe are looking for an ambitious early-career Customer Success & Onboarding Associate to help customers get up and running with Triparound and feel confident using it. You will begin by working closely with experienced colleagues, learning the product and our customer workflows in depth, and taking responsibility for structured, repeatable parts of onboarding, training, support, documentation, and customer records.\nThis is a role for someone who wants to learn quickly, asks thoughtful questions, takes initiative, and follows work through to completion. You do not need to arrive knowing everything. You do need the drive to master the product, the discipline to stay organized, and the judgment to ask for help or escalate when needed.\nOver time, you may take on standard onboardings and selected lower-complexity customer responsibilities independently. Growth toward Customer Success or Account Management is possible based on performance, capability, and business need; it is not automatic.\nThe Role at a Glance\nIn your first months, you will learn Triparound's product, customers, and working processes by shadowing experienced colleagues and supporting live onboarding, training, and support work.\nAs you demonstrate product knowledge and reliable follow-through, you will independently deliver standard training, manage assigned onboarding workstreams, resolve first-line support questions, and maintain clear customer records and help materials.\nThe role begins with execution rather than strategic account ownership. Renewals, commercial negotiations, executive customer relationships, complex technical integrations, and product commitments remain with the relevant senior owners.\nWhat You Will Own\nKeep assigned onboarding tasks, customer inputs, timelines, risks, and next steps accurate and current through go-live.\nPrepare and deliver clear, practical customer training remotely and, when useful after ramp-up, on site.\nRespond to first-line customer support questions, investigate the issue, resolve it or escalate it to the right owner, and close the loop with the customer.\nCreate and update help articles, guides, FAQs, and short training materials under agreed standards.\nMaintain accurate customer, onboarding, training, and support activity in HubSpot and the team's working tools.\nCapture customer feedback, bugs, and requests in a structured way and route them to the right internal owners without making unapproved commitments.\nIdentify repeated questions, process gaps, and opportunities to make onboarding or support clearer and more efficient.\nSupport the Customer Success and Account Management team with preparation, coordination, and reliable follow-through on agreed customer actions.\nHow Success Will Be Measured\nOnboarding quality: assigned work is completed accurately and on time, risks are surfaced early, and customers are ready for go-live.\nCustomer confidence: training is clear and practical, and users understand how to complete the workflows relevant to them.\nSupport ownership: questions receive timely, thoughtful follow-through and are resolved or escalated appropriately without losing the customer loop.\nKnowledge quality: help materials are accurate, easy to use, and reduce repeated questions.\nData discipline: customer and onboarding records are complete, current, and reliable for the wider team.\nLearning progression: product knowledge, judgment, and independence increase consistently over time.\nWhat You Will Bring\nEssential\nEarly-career readiness: You may be at the start of your career or bring up to two years of experience in a customer-facing, service, training, or coordination role.\nDrive and learning velocity: You are hungry to learn, absorb feedback quickly, and put new knowledge into practice.\nOwnership: You take responsibility for assigned work, keep commitments visible, and close loops rather than waiting to be reminded.\nCustomer mindset: You are patient, practical, and motivated to help people become confident with a new system.\nClear communication: You can explain steps simply, listen carefully, and write concise, useful updates.\nOrganization: You can manage multiple tasks, details, and deadlines without losing accuracy.\nProblem-solving judgment: You investigate before escalating, ask good questions, and know when an issue needs a more experienced owner.\nTechnology comfort: You enjoy learning software and can become fluent in a detailed B2B product.\nExcellent English: Triparound operates in English. All interviews and the practical assessment will also be conducted in English, including for candidates based in Athens.\nHelpful but Not Required\nExperience in hospitality, travel, technology, or another service-intensive environment.\nExposure to SaaS onboarding, customer training, customer support, or account coordination.\nFamiliarity with HubSpot, help-desk software, knowledge-base tools, or similar systems.\nPractical use of AI tools for research, drafting, documentation, or organizing work.\nAdditional languages relevant to international hospitality customers.\nWhat Is in It for You\nReal responsibility early: Contribute to live customer work from the start and see the impact of your execution.\nClose coaching and fast learning: Learn the product, customer workflows, and hospitality technology alongside experienced colleagues.\nAn earned development path: Take on greater onboarding and customer responsibility as your judgment, knowledge, and results grow.\nBroad industry exposure: Work with premium hospitality businesses and learn how different departments manage the guest journey beyond the room.\nCompetitive package: Receive a competitive salary and benefits aligned with the role and your experience.\nHybrid model: Work typically two to three days per week in our Athens office, balanced with remote work and occasional customer travel when useful.\nReal industry impact: Help hospitality teams deliver more connected guest experiences and make their daily work clearer and more effective.\nHow We Work\nWe value ownership, curiosity, honesty, and a bias toward action. We expect people to ask questions, challenge weak assumptions respectfully, use feedback, and carry commitments through to completion.\nThis role is for someone who brings energy and ambition, enjoys helping customers, and wants to earn broader responsibility through dependable work and continuous learning.\nApply\nPlease share your CV and a short note explaining why this kind of customer-facing role appeals to you and what you would want to learn in your first year at Triparound.","description_format":"text","description_chars":7206,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Vacation Rentals"],"lifecycle":[{"event":"open","at":"2026-10-13T18:58:17Z"},{"event":"close","at":"2026-10-18T22:27:27Z"},{"event":"reopen","at":"2026-10-19T13:19:29Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.841,"p_room":1,"age_days":7,"expected_fill_days":23,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/triparound-customer-success-onboarding-associate","json_url":"https://alion.io/job/triparound-customer-success-onboarding-associate.json","meta":{"generated_at":"2026-10-21T12:06:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17200,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2571309},"rest":"https://alion.io/mcp/rest/get_company?id=2571309"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftriparound-customer-success-onboarding-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftriparound-customer-success-onboarding-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftriparound-customer-success-onboarding-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/triparound-customer-success-onboarding-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftriparound-customer-success-onboarding-associate"}]}