{"id":3445744,"url":"https://alion.io/job/triple-j-enterprises-inc-service-coordinator","title":"Service Coordinator","company":{"id":2629336,"name":"Triple J Enterprises, Inc.","domain":"triplej.net","url":"https://alion.io/company/triplej","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tamuning, Guam"],"countries":["GU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":60000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5657},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T08:04:14Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T15:32:01Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Summary/Objective:\nKeep our commercial customers moving as a Service Coordinator with Commercial Tire Center. You’ll connect customers, sales personnel, and tire technicians to coordinate service requests, support timely invoicing, and help resolve service concerns. Bring your people skills and organizational strengths to a fast-paced role where you’ll build product knowledge and lasting customer relationships.\nEssential Functions:\nReasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.\nCoordinate commercial service requests from start to finish. Schedule appointments, dispatch Tire Technicians, adjust priorities, and keep customers and Commercial Sales informed of progress and changes.\n\nPrepare quotes and repair orders using established pricing and procedures, follow up on open quotes.\n\nSupport assigned commercial accounts and front-counter customers by identifying needs and recommending products and services.\n\nHandle incoming and outgoing calls, answer product and service inquiries, and maintain accurate call logs and messages.\n\nConfirm completed work with technicians, collect and check field tickets, and follow up on missing details or outstanding tickets.\n\nCreate and finalize accurate invoices using service records and established pricing. Keep customer, quote, repair order, and invoice records current in the POS system.\n\nHelp resolve customer concerns within company procedures and refer matters requiring company spending or further approval to management.\n\nFollow up with customers after service, record feedback, and share concerns and ideas for improvement with the General Manager.\n\nAssist with special projects and other duties as assigned by management.\n\nQualifications\nSKILLS & QUALIFICATIONS:\nGood planning skills and the ability to stay organized in a busy workplace.\n\nGreat communication, writing, and listening skills.\n\nA friendly, patient approach to customers.\n\nGood problem-solving skills and judgment about when to seek guidance.\n\nGreat attention to detail and accuracy with basic accounting and calculations.\n\nBasic computer skills and the point-of-sale (POS) system.\n\nWillingness to learn, work with others, and follow through on tasks.\n\nWORK ENVIRONMENT:\nWork is regularly performed in a combination of office and shop environments and is regularly exposed to dust, odors, oil, fumes, noise, heat, and outdoor elements.\nPhysical Demands:\nWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and stand; walk; use hands to handle or feel; and reach with hands and arms. Must be able to lift/carry at least 20 lbs.\nEDUCATION AND EXPERIENCE:\nHigh School Diploma or GED preferred.\n\nMinimum of one year office administration experience is preferred.\n\nMinimum of one year’s sales experience is a plus.\n\nOther Duties:\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nBenefits:\nOffered based on eligibility:\n401(k) with employer match\n\nMedical, dental, and vision insurance\n\nVoluntary life insurance\n\nPaid time off\n\nEmployee and gas discounts\n\nOn-the-job training","description_format":"text","description_chars":3371,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Transportation & Logistics","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-29T08:04:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:14","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/triple-j-enterprises-inc-service-coordinator","json_url":"https://alion.io/job/triple-j-enterprises-inc-service-coordinator.json","meta":{"generated_at":"2026-11-01T12:39:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19499,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2629336},"rest":"https://alion.io/mcp/rest/get_company?id=2629336"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ftriple-j-enterprises-inc-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ftriple-j-enterprises-inc-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ftriple-j-enterprises-inc-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/triple-j-enterprises-inc-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ftriple-j-enterprises-inc-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3445744}},{"tool":"search_jobs","arguments":{"company":"triplej.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3445744},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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