{"id":3341742,"url":"https://alion.io/job/tripleten-customer-support-agent-latam-7","title":"Customer Support Agent LATAM","company":{"id":42093,"name":"TripleTen","domain":"tripleten.com","url":"https://alion.io/company/tripleten-comblog","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"A","score":87,"open_postings":49,"ghost_share":0,"stale_share":0.429,"repost_share":0.163,"time_to_fill_p50_days":24,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Santiago, Chile"],"countries":["CL"],"hiring_countries":["MX","CL"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":17500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"HubSpot","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-10-27T15:35:57Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T23:47:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nTripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.\n\nWe are looking to hire a Customer Support Agent to help students from LATAM and Brazil throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.\nPlease submit all resumes or CVs in English.\n\nWhat you will do\nHelp students by answering their questions in chat rooms and mail channels.\nAccompany the learning process, communicate with the student guidance team.\nWork with a large amount of information and structure it accordingly.\nRequirements\n2+ years of experience in Customer Support.\nAdvanced level of English (C1) , Spanish (C1) and Portuguese.\nTo be customer oriented, enjoying helping people and being able to multitask.\nA general understanding of the IT industry and minimal experience with programming languages such as HTML, CSS, JavaScript, Python.\nNice to have:\nWork experience in a help desk, call center, and/or professions related to customer service.\nWhat we can offer you\nRotational schedule 5/2 (five days of collaboration followed by two days off). \nSchedule of 15:00 - 00:00, Mexico City time (8 hours shift, 1 hour lunch).\nPayment of 600 USD gross fixed per month + 200 USD for performance bonuses.\n100% remote collaboration.\nFree access to TripleTen courses to study in the free time.\nProfessional development in the international team.\nA comfortable digital office. 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