# Escalation Specialist

Description TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics. We are now looking for an Escalations Specialist to join our LATAM team! This role focuses on managing, de-escalating, and resolving critical and high-friction student issues across the LATAM market. You will be responsible for handling sensitive student cases, mitigating reputational and legal risks, and negotiating effective solutions while ensuring an empathetic and positive student experience. Your main goal will be to protect the company's reputation, prevent further escalation, and reach fair and effective resolutions for students and the business. Please submit your updated resume or CV in English. What you will do As an Escalations Specialist, you will be responsible for managing complex student complaints and high-risk cases, communicating directly with students, an

- **Id**: 3716259
- **Url**: <https://alion.io/job/tripleten-escalation-specialist>
- **Role**: Operations
- **Role family**: Operations
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Hiring countries**: BR
- **Hiring countries total**: 1
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: closed
- **First seen at**: 2026-11-03T22:22:14Z
- **Employer posted date**: 2026-11-03
- **Last verified at**: 2026-11-09T17:15:54Z
- **Board verified**: no
- **Closed at**: 2026-11-09T17:15:54Z
- **Days open**: 5
- **Description format**: text
- **Description chars**: 3606
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Bootcamps, IT Training & Certification

## Company

- **Id**: 42093
- **Name**: TripleTen
- **Domain**: tripleten.com
- **Url**: <https://alion.io/company/tripleten-comblog>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Comeet

### Truth index

- **Grade**: B
- **Score**: 80
- **Open postings**: 48
- **Ghost share**: 0
- **Stale share**: 0.708
- **Repost share**: 0.167
- **Time to fill p50 days**: 24
- **Computed at**: 2026-11-09T06:03:00Z

## Technologies

- **Google Workspace** — Optional: no
- **Jira** — Optional: no
- **Notion** — Optional: no
- **Slack** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 5

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Spanish; Level: All levels; Optional: no
- Language: English; Level: Advanced (C1); Optional: no

## Hiring locations

- **Brazil** — Iso: BR; Kind: country

## Lifecycle

- Event: open; At: 2026-11-04T00:52:22Z
- Event: close; At: 2026-11-09T17:15:54Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.